Principal Engagement Engineer
Job Description
Job Description
ANM is seeking a Principal Engagement Engineer to join our exceptional team.
Who We Are:
ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.
Our Benefits:
- Competitive Salary
- Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
- Paid Time Off
- 401K Plan
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared towards professional growth
Who We Are Looking For:
The Principal Engagement Engineer is the highest-level technical authority within ANM’s Managed Services organization. This individual serves as both the final escalation point for Priority-1/2 incidents across all managed-services customers and the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, NOC, Sales, and leadership to maximize client stability, satisfaction, and growth.
What you will be doing as a Principal Engagement Engineer:
- Lead diagnostic and restoration efforts for complex P1/P2 incidents; perform root-cause analysis and publish findings
- Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance
- Own the technical relationship for assigned clients—maintain deep knowledge of environments, risks, and business goals
- Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface
- Develop and present multi-year technical roadmaps aligned to client strategy, budget, and ANM service capabilities
- Identify upsell and cross-sell opportunities
- Produce clear, thorough documentation (HLD/LLD, MOP/CAB change plans, incident RCAs, environment runbooks)
- Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings
- Participate in a rotational on-call schedule for high-priority escalations
Required education, technical skills, and/or experience:
- Expert-level Cisco certification (CCIE-Enterprise or CCIE-Routing & Switching) required
- ITIL Foundation (or higher) preferred
- 10+ years of experience with dynamic routing protocols
- 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms
- 10+ years of experience with Remote Access VPN and Site-to-Site VPN
- 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing
- Proficient with AT LEAST FOUR of the below technologies
- 4+ years of experience managing and troubleshooting ACI
- 4+ years of experience managing and troubleshooting ISE
- 2+ years of experience managing Cisco SD-Access
- 3+ years of experience managing and troubleshooting public cloud (AWS or Azure)
- 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs)
- 4+ years of experience managing and troubleshooting Meraki MX, MS, MR, and SDWAN
- 3+ years of experience managing and troubleshooting DNAC
- 3+ years of experience managing and troubleshooting SD-WAN (Cisco)
- 3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
- 3+ years of experience with Automation / Programmability: Python / Ansible
Consulting and Soft Skills:
- Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, managers, and C-level stakeholders.
- Demonstrated collaboration with Sales and Client Success teams to uncover and position new services or projects.
- Excellent verbal and written communication; consistent, customer-focused follow-through.
- Strong mentoring mindset and commitment to continuous learning.
TRAVEL:
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.
ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.