IT Support

Job Description

Job DescriptionDo you want to work for a company where your co-workers are co-owners? We are 100% employee owned! At The Bernard Group, we work to wow. As a visual merchandising company leading the retail industry in design and production, we come together as a team to win big for some of the most successful brands in the world. Since we’re an employee-owned company, we don’t just list our values, we live them, providing the highest-quality products and services day in and day out. And we do it all with sustainable materials carefully sourced from eco-friendly partners that support social change and community involvement.

We are looking for a IT Support team member to join our IT team.You’ll be part of a talented group that collaborates to deliver world class products to our customers. In this role, you will provide support across a broad range of technologies in coordination with other departments and areas of the business to support incidents, problems, and requests related to but not limited to Servers, LAN switches and wireless, cloud email and endpoint devices both Windows and macOS including handhelds. You will be responsible for troubleshooting and logging incoming support issues in a service desk environment to determine root cause and advise appropriate action while mentoring level 1 support personnel, employee training, and preparing documentation as needed to assist the end users.

Shift available: Monday through Friday, 8:00 a.m. – 5:00 p.m., with occasional after-hours and weekend support as needed. This position requires regular onsite presence at our facilities.

A variety of these traits will help land you this job. If you have:

• a Bachelor’s degree (B. A.) or equivalent work experience
• a minimum of 2 years experience in an IT-related field
• an IT support certification such as Network+ or A+ Certification is preferred

On top of that you must:

• obtain a technical aptitude and advanced knowledge of technologies such as: Windows and macOS desktop support, core Microsoft Office Applications, and networking technologies
• have strong analytical and problem-solving skills
• be flexible and change activities quickly, based on business needs
• be able to work in a team-oriented, collaborative environment
• adhere to a strong work ethic with a desire to learn, grow and develop new skills
• have strong communication and Solid organizational skills

In this position, you will:

• prioritize problems based on severity, urgency, and impact on the business; track all outstanding incidents until a successful resolution is reached.
• conduct in-depth research and analysis of technical issues to determine root causes and develop solutions.
• collaborate closely with cross-functional teams, including developers, system administrators, and network engineers, to resolve complex technical challenges and enhance overall system performance.
• build, install, and maintain endpoints (Windows & macOS) in accordance with TBG standards, including supplemental software installations and licensing. Maintains any attached peripherals and printers.
• make recommendations on new hardware purchasing based on the needs of the particular position.
• administration of endpoint management systems for Windows (MDM) and Apple devices (JAMF Pro).
• assist with the administration and patching of Windows servers including Windows Hyper-V and VMware.
• implement common preventive maintenance practices for Windows and Apple hardware and software. Apply Security patches/fixes as released by software manufacturers and other various vendors.
• ensure system improvements and changes are documented and implemented correctly and completely; monitor all effects of any system modifications.
• assist with Administration and monitoring of data backup and recovery.
• administration and monitoring of the endpoint security platform, (anti-virus/anti-malware).
• administration and monitoring of VoIP telephony system and building access system including cameras.
• participate in the successful deployment of I.T. projects including but not limited to the installation, refresh and/or upgrades of Servers, virtualized environments, Network systems, and/or processes.
• stay updated with the latest industry trends, technologies, and best practices in IT support and proactively apply them to improve service delivery.
• act as an escalation point for level 1 support staff, providing guidance and assistance in resolving complex technical problems including participating in the resolution of open infrastructure support tickets and to ensure all interactions (incidents, change tickets, etc.) are logged/maintained within TBG’s ITSM toolset.
• maintain an up-to-date inventory of hardware and software assets, tracking and managing their deployment and retirement.
• administration of Active Directory; Creating and implementing domain-level security policies such as password policies and rules. Review domain-level rights and privileges and perform changes as appropriate. Administer and apply group policies as needed. Creation and Management of user accounts.
• troubleshoot basic issues associated with common TCP/IP protocols (DNS, DHCP, FTP, SFTP, etc.).
• configure and diagnose issues involving LAN switches and wireless access points and VPN access.
• support, deploy, and maintain applications such as Office365, Adobe Creative Suite, and Google Workspace. (Google Enterprise Email, Chat, Meet etc.) and other production-related applications.
• perform advanced Hardware repair on laptop and desktop computers.
• administration of Copiers, Printers including Zebra label printers.
• perform miscellaneous tasks as requested by management.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We are a 900-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Chanhassen, MN

Compensation Range: $65,000 - 80,000 annually
*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs:
  • Employee Stock Ownership Plan-100% Employee-Owned
  • 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment

What, still want more? We have it.

• A culture of freedom, trust and a passion for excellence!
• Collaboration and teamwork
• Talented, empowered and engaged co-workers by your side
• We have fun!

The Art of Teams at TBG:
We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world class service provider.

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.

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