Project Manager -Incident Management

Job Description

Project Manager -Incident Management - Mount Laurel, NJ or West Chester PA (5 days on-site) - Full Time

Job Description

Incident Manager

Must Have Technical/Functional Skills

Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities

Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.

• Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.

• Creating scripts in ELK, Grafana, AppDynamics, COP

• Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues

• Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents

• Eliminating manual tool navigation for IM and Alert teams

• Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts