Job Description
Job Description
Position Summary
The Telehealth Coordinator manages the Telehealth program on a local program level and indirectly supervises telehealth users (both tele-presenters and providers).
Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:
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- Competitive compensation, with annual merit increases
- Company sponsored PPO medical plan and buy-up option, vision, and dental plans
- 403(b) retirement plan with employer match
- Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
- Company paid life/AD&D and long-term disability policies
Essential Duties and Responsibilities
- Adhere to established telehealth workflows for the project that are consistent with organizational standards. Recommend modifications as you identify potential areas for improvement.
- Under the direction of the Director of Telehealth, implement telehealth programs at project locations according to established implementation plans.
- In collaboration with IT, operational, clinical staff, Telehealth Project Manager or Director of Telehealth provide and/or coordinate clinical and non-clinical training for project participants (to include both the originating site staff and the distant site providers).
- In collaboration with the marketing department, Telehealth Project Manager or Director of Telehealth, coordinate, manage, and/or participate in marketing opportunities for the project to include both printed services as well as on and off-site events.
- Supports clinic team members to provide excellent service
- Supports non-clinical team members to provide excellent service
- Collaborates with billing and coding leadership to supervise front desk staff
- Facilitates proper billing in conjunction with the rev cycle team and front desk staff
- Facilitates telehealth care pathways in conjunction with clinical team
- Learn, follow, monitor, and educate others on telehealth workflows, policies and procedures
- Perform quality assurance audits and reviews to assure quality, service and compliance standards are met
- Review telehealth productivity reports to ensure assigned projects meet established expectations. Perform daily monitoring of performance measures.
- Ensure compliance with HRSA Requirements for FQHCs, HIPAA, OSHA & other regulatory agencies; keeping abreast of new developments regarding telehealth to include NRS, NAC, and CMS Telehealth regulations
- Performs other work related duties
- This position may require significant travel to both Northern rural and Southern Nevada.
- Coordinate program goals and objectives.
- Facilitate understanding of program protocols and policies with telehealth users, to include front desk personnel, medical assistants, nurses, and providers.
- Arrange for and perform training of telehealth end users, providing proficiency testing, and maintaining training records.
- Mentor new telehealth program end users.
- Monitor participant contact documentation and updating telehealth intranet.
- Perform random quality assurance checks with participants, which could include review of documentation, review of protocols & procedures, and/or performance of ongoing training proficiencies.
- Facilitate telehealth work space for providers in the telehealth department.
- Establish and follow-through procedures for:
- Telehealth referrals;
- Medicaid enrollment;
- Vision, dental, and behavioral health services;
- Community resources
- Arrange meetings with telehealth end-users for program support;
- Collect documentation records and data as appropriate.
- Monitor the program and compare to goals. Facilitate marketing materials, community events, etc. in collaboration with the Telehealth Project Manager and/or Director of Telehealth.
- Routinely communicate program progress and/or concerns with the Telehealth Supervisor and/or Director of Telehealth.
- Complete coursework, learning conferences, or training as assigned by the Telehealth Supervisor and/or Director of Telehealth.
- Ensure HIPAA compliance and patient confidentiality
- Ensure proper computer policy and procedures are followed
- Ensure cleanliness of work environment at all times
- Performs other work related duties as requested by the Telehealth Project Manager and/or Director of Telehealth.
Required Qualifications
- High School Diploma or GED equivalent required.
- Medical Assistant experience preferred.
- Telehealth program experience preferred.
Preferred Qualifications
- Telehealth experience preferred.
- Ability to work with telehealth providers and follow through on any requests regarding medications, lab work, etc.
- Fluent in English and Spanish
- Skill in operating computer databases
- Ability to read, write, and calculate mathematical figures
- Knowledge of and ability to understand Telehealth Program requirements
- Can complete required documentation and paperwork
- Is able to adhere to confidentiality policies
- Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall NVHC’s organization
- Ability to communicate in a courteous and professional manner
- Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
Equal Opportunity Statement
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
Job Description is a Guideline Only
- This job description is a summary of the main functions and responsibilities of this position as it currently exists. It is not intended to be a complete and exhaustive list or description and may evolve and change over time in accordance with business and market demands.
- This job description is also not a contract, and Nevada Health Centers may from time-to-time in its discretion revise, amend, and update this job description.