Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16 - $18 hourly
Responsibilities:
- Communicate with housekeeping to make sure guest rooms are ready
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Field customer complaints when necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications:
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Well-versed in taking telephone calls and handling stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- High school graduate, GED recipient, or equivalent
About Company
A hospitality company committed to providing a memorable guest experience, personal growth for employees, and enriching the communities we serve. We own and operate several hotels, including Country Inn & Suites, located in Duluth, MN, along with other properties in the Midwest region.