Job Description
Job Description
Job description
We are a manufacturers representative located in Charlotte, NC looking to hire a field service technician. We primarily deal with electric actuators servicing the south east. This position does require overnight travel Monday-Friday, home on weekends.
We are looking to hire an experienced field service technician to assist with the service and maintenance needs of our customers. As a field service technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.
To ensure success as a field service technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level field service technician efficiently handles all service requests, providing high-quality service and repairs for any job size.
Responsibilities
- Responding to customer requests and field dispatches.
- Meeting with the customer to determine the nature of the service or repair.
- Conducting routine equipment servicing in the field.
- Inspecting and troubleshooting equipment failures.
- Repairing equipment and replacing faulty parts.
- Installing and testing new equipment.
- Providing preventive equipment maintenance.
- Providing technical training on new equipment installations.
- Maintaining equipment stock in the company vehicle.
- Completing job reports.
Requirements
- High school diploma or GED.
- Proven work experience as a field service technician.
- Relevant technical certificate.
- Ability to travel and work according to a changing schedule.
- Excellent time management skills.
- Mechanical and electrical skills.
- Ability to problem-solve.
- Good communication and training skills.
- Physically fit and able to work with heavy equipment.