Senior Marketing Operations and Project Manager

Job Description

Job DescriptionJob Summary:

Marketing Operations & Project Manager is a leadership role at American Bible Society, responsible for designing and implementing scalable systems to drive impactful marketing and fundraising outcomes. Reporting to the Senior Director of Marketing Strategy, Planning, & Partnerships, this role oversees end-to-end project execution, builds operational infrastructure, and leads teams to adopt robust processes in a nascent environment. This individual oversees a high volume of projects, including marketing campaigns, time-sensitive fundraising initiatives in partnership with an external agency, and cross-functional coordination efforts—all to ensure alignment with ABS’s mission. With expertise in system-building, agency and stakeholder management, and strategic leadership, this role fosters accountability and advances the Bible cause. This role is well-suited for someone who is aligned and energized by the Bible cause, has keen strategic insight, possess project management and operational excellence, and has a servant-leader mindset that fosters clarity, accountability, and continuous improvement.

Minimum Spiritual and Personal Commitment:

• Demonstrate a personal commitment to Jesus Christ.
• Identify with and participate in a Christian church and proactively seek to grow in their Christian faith.
• Actively participate in organizational prayer, devotional times, and organization-wide events.
• Maintain an exemplary standard of Christian ethics, behavior, and conduct within ABS and in their public and private life outside of ABS and always seek to uphold ABS’ Standards of Conduct and Affirmation of Biblical Community.
• Demonstrate Christian maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate their faith in all aspects of their daily work.
• Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation.
• Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society.
• Demonstrate alignment with the vision, mission, and values of American Bible Society.

Key Responsibilities:

Responsibility 1: Project Management Leadership & Execution

1. Establish and oversee use of project management tools and ensure integration with content creation, review, and approval workflows.
2. Optimize and document project workflows for campaign planning, creative development, stakeholder input, fundraising approvals, and deployment, while ensuring proper approvals at all stages.
3. Assess and design new project management systems to ensure scalable, repeatable processes tailored to ABS’ marketing and fundraising needs, including training teams to adopt and maintain these systems.
4. Lead end-to-end management of marketing and fundraising projects to ensure timely, high-quality delivery aligned with ABS’ brand, mission, and strategic priorities, overseeing all project phases and driving accountability.
5. Translate ministry needs into actionable plans and coordinate execution across internal teams and external partners.
6. Serve as the primary liaison between ministry stakeholders and the marketing team, ensuring alignment and preventing scope creep.
7. Track progress, KPIs, and impact through project management systems, including fundraising timelines, to ensure on-time delivery and provide comprehensive reporting to stakeholders.
8. Build and maintain trusted relationships with internal teams, cross-departmental stakeholders, and fundraising agencies through ensuring clear communication of project updates, fundraising status, scope changes, and roadblocks, and thorough documentation.
9. Monitor project budgets to ensure stewardship of donor funds and alignment with organizational goals.
10. Proactively identify risks and implement solutions to address issues that could impact timelines, quality, or overall outcomes.
11. Participate in weekly fundraising project status calls with external vendor/agency for fundraising projects. Contributing to discussions and troubleshooting any issues to ensure projects are launched on schedule.

Responsibility 2:Marketing Operations

1. Establish and maintain systems, processes, and centralized repositories that support team-wide marketing and fundraising effectiveness.
2. Evaluate and build new or revise operational processes to ensure scalability and alignment with ABS’ strategic goals, leading teams to maintain process integrity and fostering a culture of accountability.
3. Maintain systems for source/appeal codes to ensure accurate tracking of funds raised, integrating Finance Team’s General Ledger codes, Ministry Team’s Project IDs, and Direct Response Fundraising team’s source coding logic.
4. Coordinate annual marketing planning, including milestone tracking, data collection, and documentation.
5. Monitor and track marketing department budget items and capacity bandwidth, alerting leadership to variances or risks.
6. Deliver project tracking and reporting to ensure execution aligns with strategic goals.
7. Act as a central liaison for marketing operations, coordinating with Finance, IT, HR, and other departments to align systems, workflows, and team logistics.

Qualifications:

• Education: Required: Bachelor’s degree in marketing, Business Administration, Project Management, Nonprofit Management, or a related field. Desired: Master's degree or relevant graduate coursework in Nonprofit Management or Project Management.
• Certifications: Required: Project Management Professional (PMP)® certification or three years of leading projects.
• Experience: 5 - 7+ years of progressive experience in marketing operations and/or project management with at least 3-5 years in a marketing or fundraising environment. Demonstrated experience leading high-volume, time-sensitive projects (12-20 concurrent multi-channel efforts including digital, print, social, video, web, etc.) with expertise in workflow optimization, agency management, fostering strong relationships. Proven experience designing and implementing scalable systems and processes (e.g., project management tools and workflows) and training and supporting team's use in a nascent or evolving environment.
• Technical Skills: Advanced knowledge of project management platforms (e.g. Monday.com, Smartsheet, MS Planner, Notion, or similar). Experience managing cross-functional teams (creative, content, strategy, digital, and external vendors). Strong understanding of marketing workflows, campaign lifecycles, and content production processes. Demonstrated ability to intake projects, manage budgets, timelines, KPIs, and post-project evaluations.

Key Competencies:All ABS staff must demonstrate the following skills:

• Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation.
• Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society.
• Demonstrate alignment with the vision, mission, and values of American Bible Society.

All staff must demonstrate the following skills at a level fitting their role:

• Communication Skills:

1. Complex Communication: Proficient in communicating complex ideas to various stakeholders, both verbally and in writing.

• Teamwork and Collaboration:

1. Cross-Functional Collaboration: Leads teams effectively, builds strong team dynamics, and fosters a collaborative organizational culture.

• Cultural Competence and Inclusion:

1. Inclusive Leadership: Promotes inclusivity and addresses biases within the team.

• Service Orientation:

1. Service Strategy: Develops service-centric strategies, drives service recipient satisfaction, and ensures organizational alignment with service expectations.

• Adaptability and Flexibility:

1. Responsive Adjustment: Adjusts strategies based on new information, remains flexible in dynamic environments.

• Time Management and Organization:

1. Efficient Coordination: Prioritizes tasks, manages multiple projects, and ensures team deadlines are met.

• Problem-Solving and Critical Thinking:

1. Analytical Problem Solving: Analyzes complex problems, develops solutions, and makes decisions independently.

• Leadership and Initiative:

1. Team Leadership: Guides, supports and leads team members to achieve goals, engage in cross-company collaboration and pivot when needed to achieve strategic change.

All people managers must demonstrate the following skills at a level fitting their role:

• Strategic Thinking and Decision Making:
  • Strategic Alignment: Develops plans that align with team objectives and organizational goals.
• Continuous Learning and Development:
  • Organizational Learning: Fosters a culture of continuous improvement and lifelong learning.
• Innovation and Creativity:
  • Process Improvement: Implements innovative solutions to enhance team and organizational performance.

Additional manager related job-specific skills

• Leadership and Soft Skills

1. Trusted leader and communicator with executive presence and the ability to work cross-functionally with intern and external stakeholders.
2. Methodical thinker who can zoom out to see the big picture while executing complex details with excellence.
3. Exceptional organizational skills and the ability to independently manage competing priorities.
4. Known for a servant-leadership style, emotional intelligence, and a collaborative, solutions-oriented mindset.
5. Committed to mission alignment and understanding how marketing serves ministry impact.

Physical Demands/Work EnvironmentPhysical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Occasional walking and standing are often necessary in carrying out job duties.
• Ability to lift up to 20 pounds at a time (meeting materials, etc.).

American Bible Society is committed to providing equal employment opportunities to qualified individuals with disabilities and ensuring a workplace free from discrimination. In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we will provide reasonable accommodations to qualified individuals with disabilities to enable them to participate in the application process and perform the essential functions of their job.

Office Location:

ABS Headquarters (Philadelphia)

CoreHours:

8:30 a.m. - 5:00 p.m.

Travel Required:

Nominal U.S. travel for team retreats or other infrequent requirements.

Additional Information:

• Background Check: Candidates must pass a background check as a condition of employment. This may include criminal history, credit check, and verification of employment and education history.
• Reference Checks: Employment is contingent upon satisfactory reference checks.
• Eligibility to Work: Candidates must provide proof of eligibility to work in the United States.
• Affirmation of Biblical Community: Candidates must sign and agree to uphold the ABS Affirmation of Biblical Community as a condition of employment.

American Bible Society is committed to providing equal employment opportunities to all applicants and employees, in accordance with federal, state, and local laws. We believe in the inherent dignity and worth of every individual, created in the image of God, and strive to reflect Christ’s love and justice in our employment practices.

We do not discriminate on the basis of race, color, national origin, sex, age, disability, veteran status, genetic information, or any other protected status. Our commitment to diversity and inclusion is rooted in our Christian faith and values, which call us to love and respect all people.

As a faith-based organization, we require employees to affirm and uphold our Christian beliefs as a condition of employment. This requirement is consistent with our mission and ensures that our work environment aligns with our core values and deeply held religious principles.