Job Description
Job Description:
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We are seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability.
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What You’ll Do
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- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
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What You’ll Need
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- Proven success in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to provide technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure all customer issues are resolved
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for continuous improvement
- Strong commitment to customer happiness and satisfaction.
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