Job Description
Job DescriptionSalary:
Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, wed like to meet you!
Hours: full time, Monday-Friday, up to 40 hours/week
Essential Responsibilities:
*Answer phones
*Check messages
*Patient check-in/check-out.
*Verify all patient information
*Collect and record co-pays
*Insurance Eligibility
*Monitoring provider schedules to ensure accuracy.
*Handling patient complaints, escalating to Office Manager as appropriate.
*Ensure end of day tasks are completed (Batch and balance daily finance reports)
*Rescheduling/Scheduling patients, calling patients on wait list/recall list.
*Confirm patient appointments
*Prepare fee slips and charts for next day appointments
*Retrieve previous notes from Referring doctor for new patients
*Take problem calls, fill out appropriate paperwork for calls to be triaged
*Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.
Qualifications & Requirements:
Reliable
Ability to work well with others
Excellent communication skills
Data entry and typing skills
Ability to work in a fast-paced environment
Excellent customer service skills
Proven experience as a medical secretary or similar administrative position
Knowledge of medical terminology, regulations and medical office procedures
Preferred:
Prior ophthalmology experience
EMR experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour shift
Work Location: In person