Job Description
Job Description Financial Services Officer (FSO)Make a Difference in Rugby, One Member at a Time
At North Star Community Credit Union, we do more than handle transactions, we help people achieve their financial goals and build brighter futures. We're looking for a friendly, motivated, and service-minded Financial Services Officer to join our team in Rugby, ND.
If you enjoy helping others, building relationships, and working in a fast-paced environment where every day is different, this could be the perfect opportunity for you.
What You'll Do
As a Financial Services Officer, you'll play an important role in helping members succeed by providing exceptional service and financial solutions.
Member Service
- Assist members with deposits, withdrawals, loan payments, and account services
- Open and maintain member accounts
- Deliver friendly, accurate, and efficient service every day
Lending & Financial Solutions
- Assist with consumer loans, including personal and auto loans
- Guide members through the loan application process
- Help members understand products and services that fit their needs
Relationship Building
- Build trusted relationships with members and the Rugby community
- Recommend solutions that support members' financial goals
- Create positive experiences that keep members coming back
Branch Operations
- Process transactions accurately and efficiently
- Follow policies, procedures, and compliance requirements
- Help maintain a secure and professional branch environment
What Success Looks Like
- Members feel welcomed, valued, and supported
- Transactions and account services are completed accurately
- Lending support is efficient and member-focused
- Strong relationships are built within the Rugby community
- You become a trusted resource for both members and coworkers
What You Bring
- Customer service, retail, banking, or credit union experience preferred
- Strong communication and relationship-building skills
- Attention to detail and commitment to accuracy
- Ability to multitask in a fast-paced environment
- Positive attitude, professionalism, and a team-first mindset
- Willingness to learn financial products and lending services
Why Join North Star?
✅ Make a meaningful impact in your community every day
✅ Grow your career with training and development opportunities
✅ Work with a supportive team that lives The North Star Way
✅ Build lasting relationships while helping members achieve financial success
✅ Be part of a strong, community-focused credit union invested in its people
Ready to make a difference? Join North Star Community Credit Union and help our members, and your career, reach new possibilities.