Desktop Investigator - Facility Canvassing

Job Description

Job DescriptionDescription:

Desktop Intel – Facility Canvassing Investigator

Command Investigations, LLC is looking for a Facility Canvassing Investigator to become part of our Intelligence team. This is a great opportunity for detail-oriented individuals with strong computer and research skills who are eager to learn, manage multiple cases, and thrive in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Schedule: Full-time, in-person 8 AM – 5 PM, Monday through Friday

Pay: $15-$17 per hour

Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

How We Take Care of You:

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

In this role, you will collect and verify information primarily through phone calls, while also utilizing online research, databases, and public records as needed. You will be responsible for maintaining accurate case materials including documentation, and supporting the investigative process by preparing clear, detailed reports and communicating effectively with both team members and occasionally external contacts.

• Make phone calls to facilities and other contacts to verify information and obtain records.
• Establish rapport quickly over the phone to obtain critical information.
• Maintain confidentiality and uphold legal and ethical standards in all investigations.
• Occasionally conduct online research to gather information relevant to investigative cases.
• Compile accurate, detailed written reports based on findings.
• Utilize Microsoft Office and internet tools to organize and document work.
• Manage multiple assignments and meet strict deadlines in a fast-paced environment.
• Communicate professionally and effectively with clients, facilities, and team members.
• Follow detailed instructions and adhere to investigative protocols.
• Collaborate with team members to ensure consistent, high-quality work.

Special Note: This position functions in a call center–style environment. You will spend much of your day making outbound calls and handling incoming callbacks as part of the investigative process.

Requirements:

What We are Looking For:

• Exceptional attention to detail and accuracy
• Strong work ethic with a willingness to learn
• Team-oriented mindset and open-minded attitude
• Ability to thrive in a focused, detail-driven, and repetitive environment
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook
• Excellent written and verbal communication skills
• Strong sense of judgment and critical thinking skills
• Strong reading comprehension and ability to interpret detailed information

What You Will Bring:

• Prior experience not required but preferred
• High school diploma or equivalent required
• College degree in Criminal Justice or similar preferred
• Must meet eligibility requirements to be licensed as a Private Investigator in your state
• Familiarity with insurance and/or medical terminology preferred
• Proficient reading skills and ability to follow directions required
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
• Flexible to work overtime preferred
• Regular, predictable, and full attendance is an essential function of the job
• Willingness to work the required schedule
• Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.