Job Description
Job Description
Roles & Responsibilities:
• Windows Hardware Management
• Manage annual hardware transitions with PC vendor
• Roadmap review, standards, and specifications approval
• Image updates and driver testing for new models
• Documentation of hardware models to SharePoint
• Bi-annual Driver updates for all supported hardware models
• 3rd level escalation points for client hardware issues
• Maintain hardware standards documentation
• Support hardware evaluation and selection by testing compatibility and performance of new device models.
• Windows Image Management
• Quarterly Updates to Image Patch levels
• 3rd level escalation point for Windows issues
• Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
• Planning, testing, and deployment of Windows OS Upgrades
• Ensure timely completion of Windows OS Upgrades before EOL
• OS Hardening and Secure config to CIS standards
• Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
• OS Provisioning lead
• WinPE boot media updates and management
• MECM Task Sequence updates and support
• Intune Autopilot design, updates, management
• MDT scripts and UI updates
• 3rd level support for SCCM imaging issues
• 3rd level Intune/Azure Autopilot support
• Misc
• Company Portal management, app publishing, installation support
• Assist with MECM client upgrades, issues, and support
• Hardware lab management, racking, cabling, asset disposal
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation