Front Desk Supervisor (1st Shift)

Job Description

Job DescriptionMt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred, but we are willing to train the right candidate. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule: 8:00 a.m. – 4:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:

• Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
• Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter

Front Desk Supervisor Qualifications:

• Must have supervisory/management experience
• Set reasonable customer satisfaction goals
• Open to work in a high paced environment
• Exceptional oral and written communication
• Must be able to handle customer complaints and concerns
• Must be familiar with Microsoft Office and Google Docs
• Able to multitask
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holidays

What We Offer:

• On Demand Pay- Get Paid the Same Day you Work!
• Fun and Exciting Work Environment!
• FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
• Full Time, Part Time and Seasonal Positions
• Employee discounts on hotel rooms, retail and food
• Company-wide outings
• Full Time Employees are Eligible for Benefits:
  • Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
  • 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/

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