Job Description
Job Description
Position: Help Desk ( Contract to hire Position)
Location:Austin, TX , Position is 100% ONSITE. Program will only accept LOCAL ONLY.
Direct Client: State of Texas-Office of Court Administration.
Duration:12+ Months, extension likely for years
Interview Type:Web cam but may be final round in person onsite interview.
Job Description:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
- CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
- Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).
Company DescriptionMasterApp Labs is direct vendor of various State clients
Company Description
MasterApp Labs is direct vendor of various State clients