Job Description
Job Description
Job Title: Customer Service Representative
Location: Columbus, OH 43219 (Onsite)
Pay Rate: $19.00/hr
About the Role
Are you looking to elevate your career in customer service? We are seeking a dynamic, detail-oriented Customer Service Representative to join our team in Columbus. In this role, you will be the primary point of contact for clients, providing top-tier, professional support for account inquiries, specialty products, and digital web platforms. This is an incredible opportunity to gain hands-on experience with a leading organization in a fast-paced, collaborative team environment.
What You Will Do
- Deliver World-Class Support: Handle inbound client calls, providing accurate, efficient, and professional answers regarding general accounts and services.
- Navigate Digital Tools: Assist clients with troubleshooting and navigating online client websites and mobile applications.
- Manage Account Inquiries: Answer questions surrounding specialized products, program offerings, and general account services.
- Multitask in Real-Time: Efficiently toggle between multiple internal systems and data screens while maintaining a high-quality conversation with the client.
- Hit Performance Milestones: Consistently meet established quality, productivity, and performance metrics to support overall team success.
- Adapt and Thrive: Quickly adjust to evolving processes, guidelines, and priorities in a high-energy environment.
What We Are Looking For
- Experience: 6–12 months of experience in Customer Service, Call Center, Contact Center, or Client Support roles.
- Tech Savvy: Comfortable navigating multiple computer systems, software applications, and dual monitors simultaneously.
- Soft Skills: Exceptional verbal and written communication skills paired with a calm, professional, and empathetic phone presence.
- Core Strengths: Strong problem-solving abilities, strict attention to detail, and excellent time management skills.