Director, Community Relations (Director III)

Director, Community Relations (Director III)

CalOptima

Join Us in this Amazing Opportunity

The Team You'll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a Director, Community Relations (Director III) and help shape the future of healthcare where you'll be an integral part of our Community Relations team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The Director of Community Relations will be responsible for direct oversight of CalOptima Health's community outreach efforts. Under the general guidance of the Executive Director of Marketing and Communications, you will plan, develop, implement and evaluate projects, activities and strategies to enhance CalOptima Health's position in the Orange County community. you will also successfully educate stakeholders about the agency's programs and services. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 45% - Leadership Functions
  • Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
  • Provides leadership, goal setting and strategic planning for CalOptima Health's community relations efforts.
  • Hires, supervises, develops, counsels and reviews the performance of department staff.
  • In collaboration with the Executive Director, assists in the development and oversight of the department budget.
  • Collaborates with CalOptima Health's leadership, internal departments and community stakeholders to implement and support CalOptima Health's Strategic Plan.
  • Creates and maintains positive working relationships within the community by regularly meeting with and/or making presentations to community leaders, elected officials, community-based organizations, civic groups, faith-based organizations, etc., to educate them on CalOptima Health's programs and services.
  • Participates in the development and review of proposed changes to policies and procedures related to community relations activities.
  • Assesses and refines department priorities, strategies and operations to ensure continuous improvement and alignment with organizational goals.

• 50% - Program Oversight
  • Serves as a liaison between CalOptima Health and the community.
  • Directs and leads all community relations projects, activities and/or events.
  • Participates or assures appropriate representation on various local committees, boards and task forces to develop and maintain community partnerships designed to improve health care access and/or services and increase membership growth and/or retention.
  • Regularly attends meetings of various groups and organizations, accurately explaining CalOptima Health's programs and services and properly identifying and resolving community or member issues/concerns.
  • Collaborates with planning and advisory groups in evaluation of community health care needs that are not being met by available resources and services.
  • Participates in the strategic development and coordination of resources and services to meet community health care needs.
  • Communicates needs, problems, achievements and major developments of the community to appropriate CalOptima Health departments to address any issues/concerns.
  • Maintains communication with leadership and internal departments regarding community relations' projects, activities and/or events.
  • Ensures information is communicated to the community and assists and/or advises internal departments in translating complex or technical information into a format that is understood by the general public.
  • Oversees CalOptima Health's community/provider award and recognition programs.
  • Oversees CalOptima Health's Policy AA.1214: Guidelines for Endorsements by CalOptima Health, for Letter of Support and Use of CalOptima Health Name or Logo and Policy AA.1223: Participation in Community Events by External Entities.
  • Manages internal and external training on all aspects of CalOptima Health's community activities and programs.
  • Maintains knowledge of current health care issues, trends and developments.

• 5% - Other
  • Completes other projects and duties as assigned.

Do You Have What the Role Requires?

• Bachelor's degree in healthcare services, public health, or related field PLUS 7 years of experience in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
• 5 years of progressive leadership experience, including direct supervision of staff required.
  
• Excellent written, verbal and polished presentation skills required.
  
• Demonstrated record of success working with a diverse constituency of community partners to achieve specific programmatic outcomes required.

You'll Stand Out More If You Possess the Following:

• Master's degree in public health, public administration or business administration.

What the Regulatory Agencies Need You to Possess?

• N/A

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Ways We Are Here For You

• You'll enjoy competitive compensation for this role.
  • Our current hiring range is: Pay Grade: 322 - $192,386 - $307,817 ($92.49 - $147.9891).
    • The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.
      
      
• This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**)
• A comprehensive benefits package
• CalPERS pension program and additional retirement packages.
• Additional benefits and perks including:
  • A generous PTO program
  • A quality work life balance
  • Various wellness programs
  • Tuition Reimbursement
  • Professional development opportunities
  • Career development opportunities
  • Flexible scheduling
  • And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

Why Join Us?

We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.

What's Your Next Step?

All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is May 26, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

Our Commitment to You

Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.

We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.



To apply, please visit: https://jobs.caloptima.org/jobs/director-community-relations-director-iii-505-city-parkway-west-california-united-states







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