Hotel Front Desk Attendant
Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16.50 - $17 hourly
Responsibilities:
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Handle customer complaints as necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school graduate, GED recipient, or equivalent
About Company
Welcome to La Quinta by Wyndham Eugene! We are located in the heart of Eugene, just a short walk from Autzen Stadium and Alton Baker Park. We offer a variety of benefits for joining our team, including attendance bonuses, regular catered staff lunches, seasonal bonuses, Health benefits/matched 401(k), and a very flexible schedule! We have an excellent tiered training program, as well as an atmosphere. Workdays are 4-8 hours per day with the option of full-time AND part-time.