Job Description
Job DescriptionMidea Tech Support
Reports To: Director of Midea brands | Travel Requirement: Up to 50%
About the Role
Famous is seeking a passionate and relationship-driven Tech Support Specialist to represent our Midea ductless solutions across the Ohio market. This role is ideal for someone who enjoys educating dealers, building strong partnerships, and collaborating with the sales team to grow brand awareness and market share.
As the face of Midea ductless you will work closely with distributors, contractors, and dealers — leading training sessions, providing technical expertise, and helping partners succeed with Midea products. Your efforts will play a key role in establishing Midea as the preferred HVAC ductless solution across the Ohio Market.
Key Responsibilities
• Educate & Train – Deliver engaging product presentations, demonstrations, and technical training to dealers, contractors, and distributor teams.
• Relationship Building – Develop and maintain trusted relationships with key customers and partners through regular communication and on-site visits.
• Collaborate with Sales – Work hand-in-hand with the sales team to identify growth opportunities and support strategic initiatives.
• Support in the Field – Assist contractors with system selections, jobsite consultations, and basic troubleshooting.
• Brand Growth – Promote Midea products, increase market share, and help build Midea’s reputation as a leading HVAC brand.
• Performance Focus – Support the team in meeting and exceeding growth targets.
Qualifications
• Experience: 3+ years in HVAC technical support, sales, or product training (preferred).
• Technical Knowledge: Strong understanding of unitary and mini-split systems.
• Communication Skills: Excellent presenter and communicator who enjoys educating others.
• Relationship Builder: Skilled at connecting with customers and creating long-term partnerships.
• Team-Oriented: Works well with a collaborative sales team to achieve common goals.
• Self Starter: Ability to work independently while reporting to a remote director
• Other Requirements: Valid driver’s license and reliable transportation.
What Makes Us Famous!
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Leadership Development Program
- Career Growth Opportunities
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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