Help Desk IT Support Engineer - On-Site Required
Job Description
Job Description
IT Tier 1 Onsite Support – Modesto, CA
We are hiring an IT Tier 1 Onsite Support Technician to provide hands-on technical support in a warehouse and office environment. This role supports day-to-day IT operations, including workstations, Microsoft 365, printers, and Zebra label printers. The ideal candidate is customer-focused, reliable, and comfortable working on their feet in a fast-paced setting.
Responsibilities
- Provide onsite Tier 1 IT support to warehouse and office users
- Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive, SharePoint)
- Set up, configure, and support Zebra and network printers
- Troubleshoot PC and basic Mac hardware/software issues
- Support desktops, scanners, peripherals, and mobile devices
- Respond to and document support requests via ticketing system
- Perform workstation setups, equipment installs, and moves/adds/changes
- Identify recurring issues and assist with long-term fixes
- Maintain accurate documentation and asset records
- Provide occasional after-hours or emergency support as needed
Requirements
- 1+ year of IT helpdesk or Tier 1 support experience preferred
- Experience supporting printers; Zebra printer experience strongly preferred
- Basic understanding of Microsoft 365 and Windows environments
- Comfortable working in a warehouse environment and being on your feet
- Basic networking knowledge (IP addressing, DHCP, DNS)
- Strong customer service and communication skills
- Spanish speaking is a plus, not required
- Willingness to pursue IT certifications (A+, Network+, Microsoft)
Nice to Have
- Warehouse or manufacturing IT support experience
- Experience with scanners or labeling systems
Company DescriptionNetwork Builders IT, a fast-growing MSP, is looking for a rock star with awesome customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, but you also need to be passionate about your career in IT and extremely prideful of the work you do.
At Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.
Company Description
Network Builders IT, a fast-growing MSP, is looking for a rock star with awesome customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, but you also need to be passionate about your career in IT and extremely prideful of the work you do.\r\n\r\nAt Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.