Job Description
Job Description
Summary: Installs, operates and conducts high level repairs to computer systems.
Essential Job Functions:
· Maintains network operating systems.
· Maintains virtual server environment.
· Secures system data via backup operation.
· Creates and maintains Active Director Accounts.
· Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.
· Troubleshoots complex system problems and provides high level support to users.
· Maintains job logs and distributes reports to end users.
· Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
· Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
· Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
· Supervises and develops technical skills of IT technicians.
· Performs other duties as requested or assigned.
Qualifications:
· High school diploma or technical school certificate
· Three or more years related experience; or equivalent combination of education and experience.
· Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.
· A-Plus, MCSE or CNA certification preferred.
· Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
· Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
· Frequently required to stoop, and kneel.
· Must occasionally lift up to 25 pounds.
· Able to interact with others while maintaining a positive and courteous demeanor.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- IT Specialist: 4 years (Preferred)
Work Location: In person
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