Senior Fluid Power Field Service Technician
Job Description
Job Description
RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.
What we offer:
- Competitive Salary and Bonus
- Medical, Dental & Vision Insurance
- Generous Paid Vacation
- Educational Assistance Reimbursement
- Ongoing paid training and certification opportunities
- 401k & Matching
- Company Sponsored Social Events
- Employee Assistance Program
Learn more about RG Group and watch interviews with RG Group associates at https://www.rg-group.com/careers
Position Summary:
The Senior Fluid Power Field Service Technician is responsible for the fabrication, assembly, installation, commissioning, repair, training and technical support of assigned orders relating to fluid power systems (hydraulic, pneumatic and electromechanical) within a customer’s location and within RG Group. The Senior Fluid Power Field Service Technician is also responsible for timely and quality service, supervision, and the design and quote process for assigned orders, as well as serving as the subject matter expert.
Duties and Responsibilities:
- Fabricates, commissions, installs, troubleshoots and repairs fluid power systems and equipment.
- Performs preventative and corrective maintenance on fluid power systems by utilizing reference materials including manuals, schematics, drawings and procedures.
- Conducts tests, inspections and evaluations of mechanical, electrical and software components relating to fluid power systems and equipment.
- Seeks sales opportunities while ensuring customer satisfaction, in addition to keeping accurate records of service calls, maintaining inventory of service parts, tools, and test equipment.
- Operates independently in the field and directly with customers.
- Responds to customer emergency service requests.
- Responsible for delivering high quality service and customer satisfaction.
- Facilitates project management.
Skills and Abilities:
- Knowledge of design and product specifications relating to industrial controls, pneumatic and hydraulic systems.
- Fluent understanding of hydraulic, pneumatic, mechanical, electromechanical schematics/drawings and terminology.
- Strong mechanical aptitude.
- Experience in welding, tube and hydraulic hose fabrication, bending and end conditioning, metal fabrication, electrical controls and wiring, and painting.
- Good math and reading skills.
- Demonstrated dependability and ability to work independently.
Education:
- High school diploma or GED required.
- 2-year degree in a specialized area a plus.
- 5+ years of experience in fluid power repair and assembly required.
- Certified Hydraulic Technician a plus.
- Certified in MIG or TIG welding a plus.
Supervisory responsibilities:
- None specifically associated with this position.
Physical Requirements:
- Ability to lift up to 25 pounds regularly and up to 75 pounds occasionally.
- Both office and manufacturing environment.
The greatest of the RG Group’s resources is our associates. Dedicated, intelligent and entrepreneurial team members are empowered with the authority to make decisions they believe will add value to our company as well as the customers and manufacturers we serve. Appropriately, RG Group’s benefit and compensation package rewards associates for their individual and collective contributions.