Job Description
Job DescriptionDescription:
THE COMPANY
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.
At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!
WHAT WE OFFER
- Competitive wages, training, and growth opportunities.
- Sick Leave.
- Free meals at work.
- Generous Employee Referral Program and more.
POSITION SUMMARY
On Call Position
We are hiring a friendly and outgoing Front Desk Concierge for our premier retirement community, Nikkei Senior Gardens.
Nikkei Senior Gardens, located in Arleta, celebrates Japanese-American culture by offering a blend of Japanese and American traditions, cuisine, and activities that cater to the cultural needs of our residents. This makes us unique in our approach to senior living for Japanese Americans.
The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
KEY RESPONSIBILITIES
- Answer a multi-line telephone, directing calls and inquiries as needed.
- Greet all families, residents, guests, and vendors with a smile.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, including data entry, scheduling, and light clerical work.
- Order office supplies.
- Address resident concerns and questions, and escalate issues to management as necessary.
- Complete work order requests.
Requirements:
CANDIDATE QUALIFICATIONS
Education:
- High School Diploma or equivalent.
Experience, Competencies, and Skills:
- At least 6-12 months of previous experience in customer service or a front desk role in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasking, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.