Job Description
Job DescriptionKey Responsibilities:
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Greet customers and assess their service needs in a professional and courteous manner.
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Prepare and maintain accurate repair and service orders in the system.
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Communicate repair recommendations, timelines, and costs to customers.
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Provide updates on repair status and notify customers when work is complete.
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Work closely with service technicians to ensure accurate job details and efficient workflow.
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Review completed work orders for accuracy after invoicing.
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Assist with warranty claims, billing, and documentation.
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Ensure customer satisfaction by addressing questions, concerns, and follow-up needs.
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Maintain knowledge of products, services, and promotions to better serve customers.
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Keep the service counter area clean, professional, and organized.
Skills / Education / Requirements:
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High school diploma or GED required; some college or technical training preferred.
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Must be at least 18 years of age and pass a pre-employment drug screen.
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Prior experience as a service advisor, service writer, or customer service representative preferred.
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Knowledge of automotive or commercial tire/mechanical services is a plus.
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Strong organizational skills and attention to detail.
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Excellent communication skills (both verbal and written).
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Ability to multitask and work effectively in a fast-paced environment.
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Proficiency in Microsoft Office and ability to learn company systems.
Benefits:
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401(k)
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401(k) Matching
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Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Paid Time Off
Why Join Southern Tire Mart?
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#1 North America Commercial Tire Dealer since 2012
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#1 Truck Retreader in North America since 2007
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#1 Commercial Tire Dealer in the U.S. since 2008
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Best-in-class service on America’s favorite passenger tire brands