Job Description
Job Description
The Customer Service Representative plays a crucial role in managing customer interactions and ensuring client satisfaction. Reporting to the Team Lead and Customer Service Manager, this position involves handling inbound inquiries, providing proactive outreach, and resolving escalated issues within a team led by a supervisor. Occasional travel for training or events may be required, but no regular travel is expected.
Responsibilities
- Handle inbound customer inquiries and provide timely support
- Conduct proactive outreach to customers to enhance engagement
- Manage online chat support for real-time issue resolution
- Resolve customer issues efficiently and escalate when necessary
- Process orders accurately and maintain comprehensive records
- Collect customer feedback to inform service improvements
- Communicate clearly with customers and team members
- Collaborate with team leaders and colleagues to meet service goals
- Develop and maintain in-depth product knowledge
Preferred Qualifications
- 5+ years of experience in customer service roles
- High school diploma or equivalent
- Strong skills in communication and problem solving
- Proficient with CRM software and data entry
- Experienced in conflict resolution and time management
- Demonstrated teamwork and adaptability
3M is a materials science and manufacturing company that innovates and delivers solutions for global challenges through our company’s 55,000 products.
With operations in 34 U.S. states and 49 countries, our 68,000 employees connect with customers globally through 3M’s three business groups – Consumer, Safety & Industrial, and Transportation & Electronics – to advance automotive technologies, consumer electronics, industrial capabilities, personal safety and more.
Innovation drives 3M. The company has earned 133,000 patents since its founding in 1902 – with nearly 2,000 patents in 2023 alone.
3M seeks to advance human progress and deliver a bright future through social investments as well. Our global giving totaled more than $70 million in 2023. Since 1953, 3M has given nearly $2 billion in contributions to strengthen our communities