Job Description
Job Description
Summary
The Player Development Manager shall assist the Director of Player Development by overseeing the Player Development/Host division of the Marketing Department. This may also include the casino’s Tour and Travel Program. The Player Development Manager shall be responsible for the daily activities of these areas as well as their development, training, and performance.
Duties/Responsibilities
- Collaborate with the Director of Player Development to develop annual goals and objectives, and coordinate the activities of the Player Development/Host Department to ensure that all goals and objectives are reached or surpassed.
- Assist Director of Player Development in creating a culture of data driven results and incremental revenue via the planning, practice and successful execution of excellence in customer care, creative messaging, memorable experiences and customer valued offers.
- Collaborate with the Director of Player Development to formulate and administer the assigned area’s budget.
- Leverage all available player tracking technology to drive incremental play and revenue.
- Review and interpret reports regarding membership rewards, and utilize data to promote successful player development and retention programs.
- Gather tracking information and compile reports for submission to the Director and the Executive team.
- Direct the timely preparation of all weekly, monthly, quarterly, and annual player development promotions and events with quantifiable and measurable results.
- Initiate player recruitment programs/promotions/events to encourage usage of the player’s club card.
- Direct staff in recruiting potential new players and retention of current customers.
- Monitor all player development projects, data collection, executive summaries, direct mail campaigns, and implementation of player development promotion procedures.
- Work closely with other departments in the coordinating, planning and execution of monthly, quarterly or yearly player development programs.
- Maintain knowledge of computer programs and required manual entries which is essential in maintaining the efficiency of the daily workflow.
- Interview, hire and train Casino Hosts personnel, and appraise their performance as required or helpful.
- Set guidelines describing the requirements necessary for customer qualification into an incentive program based on customer play, coin in, coin out, hours of play, etc.
- Establish and assure all player development benchmarks are being achieved. This includes, but is not limited to, acquisition and coding of players to hosts, recovery of decliner and inactive players, identifying and hosting to High Value Players, comping to High Value Players, and telemarketing or communicating with High Value Players to incentivize incremental visitation to the casino.
- Assure that hand written notes are produced and sent to qualified High Value new club sign ups and qualified decliner or inactive players.
- Create a Player Development Action Plans and objectives for each calendar year.
- Review income statements to ensure budgetary guidelines are met for incentives and promotions.
- Ensure that all Notifications and Submissions to the Soboba Tribal Gaming Commission are accurate, and submitted in a timely manner.
- This is not an exhaustive list of job duties and there will be from time to time other duties that may be assigned by the Director of Player Development or General Manager.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Education / Qualifications
- Must be 21 years of age, or older.
- High School diploma or equivalent, required.
- Two (2) year or four (4) year degree in marketing or related field preferred, or any combination of education, experience and training that provides the required knowledge, skills and abilities.
- Four (4) to six (6) years of experience in casino gaming / hospitality sector or Native American Gaming industry required.
- Four (4) to six (6) years of experience in a supervisory casino player development role in casino gaming or Native American Gaming industry required.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Salary Details
- Full-Time Position
- Salary Range $ 84,000- $105,000 is dependent on candidate’s experience, education, and skill set.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal