Service Writer

Job Description

Job DescriptionJob Description: This individual will use their expert knowledge to understand the customer’s vehicle, trailer, or RV problems and explain the needs to the shop team of technicians via notes on the shop ticket. This position will also handle the scheduling of appointments, monitor repairs status, and process orders for all repair jobs as soon as they are complete. The service writer position will work Monday – Friday during normal business hours.
Responsibilities:

• Develop relationship with customers through successful management of service
• Track vehicle repairs and keep customers up to date on the status of their vehicle or trailer
• Advise the Director of Operations each morning of that day’s ticket schedule
• Record detailed notes of issues onto the shop ticket
• Enter details of repair job into TEI database and generate workorder for the shop
• Provide cost estimate to the customer
• Act as liaison between the customer and the shop as needed
• Print out invoices and explain billing details to customer
• Process customer payment via cash, check, or credit card
• Answer office phones and schedule customer appointments
• Any other duties as assigned by the Parts Advisor or Director of Operations

Requirements:

• Product knowledge and some experience preferred
• Knowledge of Microsoft Office and basic computer skills
• Excellent communication, interpersonal, and customer service skills
• Strong organizational skills
• Ability to understand and relate technical issues to service technicians
• Should have a “team first” attitude and maintain our team atmosphere even in stressful situations
• Have a strong attention to detail
• Manage time efficiently
• Must pass a drug screening

Benefits:

• Medical, Dental and Vision insurance coverage
• Medical insurance (paid 100% by TEI at 5 year work anniversary)
• Life insurance policy
• Simple IRA with TEI matching contribution
• PTO, Holiday, and Bereavement pay

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