Job Description
Job DescriptionDescription:
TBK Bank Sports Complex is looking for part-time Front Desk Workers. This position serves as the face of the Complex and must maintain a positive and respectful demeanor under all circumstances. They will provide administrative support to the Sports Office and to other TBK Bank Sports Complex staff members as needed, acting as a central hub for information throughout the entire complex.
2 openings for 5 - 6 hours a day, 10 - 20 hours a week, shifts can be scheduled anywhere between 7am to 10pm, weekends needed
Responsibilities:
- Greet all individuals entering the facility and point them in the appropriate direction.
- Check members and guests in for Open Play and ensure they have proper documents on file.
- Answer inbound calls from customers and internal team members.
- Manage the cash register.
- Take payments for rentals and understand the rental process.
- File invoices, receipts, and register reports appropriately.
- Answer guest, member, and employee questions about the facility schedule.
- Obtain, scan, and file participant waivers correctly.
- Maintain office cleanliness and organization.
- Convey any important information to its appropriate recipient (e.g. Sports Staff, CFO, etc.)
- Will need to understand complex rules and be able to communicate them with people checking in.
- Other duties as assigned.
Requirements:
- High school diploma or equivalent
- Must be 16 years of age or older
- Preferred prior experience working as a receptionist or secretary
- Ability to sit at a desk and work at a computer for prolonged periods of time
- Basic computer proficiency
- Willing to work nights and weekends
- Must be able to pass a background check
Attributes and Skills:
- Team Player–able to work with all levels of management and staff to solve issues and implement improvement plans.
- Judgment and Decision Making – able to consider the effect of your actions and engage in conduct that demonstrates appropriate judgment.
- Customer Service – able to provide a superb experience to our guests and members.
- Communication – able to listen actively to understand what information is being conveyed to you; able to communicate information in a manner that will be easily understood, both to other staff members and to our customers.
- Problem Sensitivity – able to tell when something is wrong or likely to go wrong; able to recognize problems and determine reasonable solutions.
- Adaptability – able to implement new and revised policies as announced.
TBK Bank Sports and Entertainment Complex is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. TBK Bank Sports and Entertainment Complex also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.