Guest Services Attraction Supervisor

Job Description

Job DescriptionPosition Title: Guest Services Attraction Supervisor Department: Guest Services

Reports To: Guest Services Manager/Director

Location: Audubon Zoo

FLSA Status: Non-Exempt

Position Type: Full-Time

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon

Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered

Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

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What You’ll Do

The Guest Services Attractions Supervisor is responsible for the day-to-day coordination and operational management of key guest-facing services at the Audubon Zoo and Aquarium. This includes oversight of birthday party operations, the Audubon Carousel, Train, seasonal attractions, and vendor-operated experiences. The role also ensures that all revenue share reports are accurately completed and submitted, and that payments are processed in a timely manner.

Additionally, the Guest Services Attractions Supervisor provides support to frontline supervisors as needed, ensuring smooth operations and a high-quality guest experience across all service areas.

Key Responsibilities:

1. Staffing & Scheduling
   • Develop and manage staffing schedules.
   • Ensure proper staff coverage and cross-training to support both peak and off-peak operations.
   • Provide oversight and coordination of staffing for key Guest Services areas, including Cool Zoo, seasonal attractions, birthday party operations, train operations, and the carousel.
2. Birthday Party & Attractions Operations
   • Oversee the execution of birthday parties at the Zoo and Aquarium, ensuring that all supplies, staffing, and décor are prepared in advance.
   • Ensure party hosts consistently meet guest engagement standards, including leading celebrations (e.g., singing) and coordinating mascot appearances.
3. Team Leadership & Supervision
   • Supervise team members, including train drivers, birthday party hosts, and carousel operators.
   • Support onboarding, training, coaching, and performance management to maintain high team performance.
   • Provide operational support for seasonal attractions and Cool Zoo as needed.

1. Communication & Departmental Coordination

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• Conduct regular team check-ins and meetings (e.g., bi-weekly meetings with train drivers).
• Serve as a liaison with internal departments (Events, Retail, Facilities) to ensure alignment and seamless guest service operations.

1. Inventory & Vendor Management
   • Support departmental inventory management, ensuring accurate tracking, organization, and replenishment of supplies.
   • Oversee third-party vendor reporting and coordinate the timely processing and payment of invoices.

Qualifications:

Education:

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality,

business, or related field preferred.

Experience:

• Minimum 2–3 years in operations, guest services, or attractions/event management.
• Prior supervisory or team leadership experience preferred.

Skills:

• Strong leadership and interpersonal skills.
• Ability to multitask in a fast-paced, guest-facing environment.
• Excellent communication and organizational abilities.
• Proficiency in scheduling software and Microsoft Office Suite.

Must Haves:

• High School Diploma or equivalent
• Strong verbal and interpersonal skills (a people person)

Nice-to-Haves:

• Proficiency in computer literacy
• A minimum of two years of experience as a cashier
• A Vaild drivers license

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Working Conditions:

• You must be able to work weekends, holidays, and flexible hours based on events and seasonal needs.
• Must be comfortable working outdoors in varying weather conditions.
• May be required to lift to 30 lbs. and stand/walk for extended periods.

Physical Requirements:

• Prolonged periods of standing, walking, and climbing stairs or ladders.
• Ability to lift, push, pull, and carry objects weighing up to 50 pounds.
• Frequent bending, crouching, twisting, and reaching during routine tasks.
• Manual dexterity is required to operate equipment or handle tools.
• Regular use of vision and hearing to monitor surroundings and perform job-related duties.
• Work may be performed in both indoor and outdoor environments.
• Exposure to a variety of weather conditions, including heat, cold, rain, and humidity.
• Possible exposure to loud noises, strong odors, or other environmental elements common in animal and outdoor attractions.