Full-Time Innkeeper at Bed & Breakfast in Estes Park Colorado

Job Description

Job DescriptionSalary: $25 / hour

Spend your days in beautiful Estes Park, Colorado living on 26 acres nestled next to National Forest with the Big Thompson River running through the property. We are seeking a seasonal innkeeper that will provide an exceptional guest experience as defined below. Learn more about our bed and breakfast at
www.romanticriversong.com.

To be considered for this role, you must complete the Culture Index Survey (link here). This is not a test - there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive.

Summary

The Innkeeper at Riversong Inn is responsible for owning and executing the daily operations of a high-touch, detail-oriented guest experience. This role requires a balance of warm hospitality and structured execution, including guest services, breakfast and afternoon tea service, housekeeping, property upkeep, and event coordination.

As operations expand with afternoon tea service and a busy wedding season, this role requires a highly reliable, detail-oriented individual who can maintain consistent standards, manage multiple responsibilities, and operate effectively in a fast-paced environment.

Duties and responsibilities

Innkeeping Duties:

• Guest Services: Welcome guests upon arrival, providing a warm and personalized check-in experience.
• Reservations: Handle reservations, cancellations, and payments through our booking system. Ensure accurate guest information is maintained.
• Breakfast Preparation: Plan and safely prepare daily gourmet breakfasts with a variety of options, accommodating dietary restrictions and preferences.
• Guest Assistance: Provide excellent customer service by attending to guests' needs, offering local recommendations, and addressing any concerns promptly.
• Check-Out: Efficiently process guest check-out and request feedback to continually improve services.
• Checklists: To complete innkeeper tasks according to checklists, policies, and processes established by the Inn.
• Other tasks as assigned

Grounds Maintenance:

• Safety: Ensure outdoor areas, including walkways, patios, and parking areas, are clean, safe, and accessible for guests.
• Seasonal Maintenance: Perform seasonal tasks, such as snow removal in winter and gardening in spring and summer.

Afternoon Tea Service:

• Prepare, set, and execute daily afternoon tea service with attention to presentation, timing, and guest experience
• Maintain consistent standards in food preparation, table settings, cleanliness, and service flow
• Reset and maintain tea service areas throughout the day
• Anticipate guest needs and provide a polished, welcoming experience
• Follow established processes and checklists to ensure consistency and quality

• Wedding Coordination:Set-Up & Decoration: Prepare event spaces with dcor and set up for weddings and other events, ensuring the space is beautiful and functional.

On-Site Coordination: Oversee the wedding day, ensuring all details are executed smoothly, including managing vendors and directing event timelines.

Required Skills and Experience:

• Experience in Hospitality: Previous experience in an inn, bed and breakfast, or hotel setting is preferred.
• Cooking Skills: Ability to prepare and serve a variety of breakfast dishes, including accommodating dietary restrictions (vegetarian, gluten-free, etc.).
• Cleaning & Maintenance: Comfort with light housekeeping and basic grounds maintenance tasks, including lawn care and seasonal landscaping.
• Event Coordination: Experience with weddings or event planning is a plus.
• Customer Service: Excellent interpersonal and communication skills, with a focus on creating a memorable guest experience.
• Organization: Strong organizational skills with the ability to juggle multiple responsibilities, including guest services, maintenance, and event coordination.
• Flexibility: Willingness to work weekends, holidays, and during events.
• Tech-Savvy: Familiarity with booking software and basic office tasks (email, scheduling, etc.).

Qualifications

• GED or high school diploma is required
• A minimum of 1-2 years of professional experience is preferred
• Able to perform the physical demands of the position
• Must maintain active Driver's License to run errands if needed
• Successfully complete and maintain certifications and any other training required and/or requested by the organization
• Ability to perform the physical demands of the position

I have read this job description. I agree to perform the duties and responsibilities associated with it. I meet the qualifications, and I understand the working conditions.