Job Description
Job DescriptionAbout the Company
Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels.
-
Office Location: Falls Church, VA (hybrid 3 days per week)
-
Product: AI-powered privacy compliance and data governance platform
-
Target Market: Mid-Market and Large Enterprises
Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
We're seeking a talented Technical Project Manager to join our client's team in Falls Church, VA. This position is focused primarily on onboarding and implementation—no sales quotas, no upsell pressure—just delivering an exceptional customer experience.
What You'll Do
-
Manage and deliver multiple projects on time
-
Maintain detailed documentation of implementations on tasks and deadlines
-
Onboard new customers and ensure successful implementation of solutions
-
Develop and maintain strong relationships with assigned accounts
-
Provide product training and support to customers
-
Collaborate with internal teams to improve customer experience
-
Track and report on key performance metrics
-
Focus on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets
What You Bring
-
Bachelor's degree in Business, Computer Science, or related field
-
3-5 years of experience in technical project management or customer support, customer success in Enterprise SaaS or technology companies
-
Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.)
-
Excellent communication and interpersonal skills
-
Problem-solving and analytical abilities
-
Ability to work from the office in Falls Church, VA, 3 times per week
Key Success Drivers
-
High ethical standards, honesty, and transparency
-
Proactive, energetic, involved in company life, and provides feedback
-
Customer-centric approach
-
Comfortable working in a fast-changing startup environment
-
Commitment to data privacy
Why Join?
-
Competitive salary: $85,000-$105,000 per year (negotiable depending on your experience)
-
Comprehensive medical benefits: 100% company-paid medical, dental, and vision coverage for employees and 50% for families
-
401(k) plan with a match program
-
Work-life balance with a hybrid schedule (3 days per week) and paid vacation
-
Company-paid life insurance coverage
-
Tuition reimbursement program
-
Rapid career growth opportunities (Director of Customer Success)
-
No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success
-
Collaborative company culture and supportive, inclusive environment
-
Company-paid events, celebrations, and in-office dinners
-
Opportunity to make a significant impact in the field of data privacy and AI
Interviewing Process
-
Level 1 - Virtual interview with the Hiring Manager (General fit)
-
Level 2 - On-site interview in the office (Skills Assessment)
-
Reference and Background Checks: conducted after successful interviews
-
Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Compensation Range: $85K - $105K