Front Desk Agent with experience for PM shift.

Job Description

Job Description

Position Summary:
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team for the evening shift. This role is essential to ensuring a welcoming and efficient guest experience. The ideal candidate will handle check-ins and check-outs, answer inquiries, and assist guests with professionalism and courtesy.

Key Responsibilities:

• Greet and assist guests upon arrival and departure with a warm and professional attitude.

• Handle the check-in and check-out process accurately and efficiently.

• Answer phone calls, emails, and guest inquiries in a timely manner.

• Provide information about hotel services, amenities, and local attractions.

• Process payments and manage billing with accuracy.

• Address and resolve guest concerns or complaints, escalating to management when needed.

• Maintain front desk area clean, organized, and presentable at all times.

• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.

• Ensure compliance with safety and security standards during the evening shift.

Qualifications:

• Previous customer service or hospitality experience preferred.

• Strong communication and problem-solving skills.

• Ability to work independently and remain calm under pressure.

• Proficient with computers and reservation systems (training provided).

• Flexible, dependable, and punctual.

• Availability to work weekends and holidays if needed.

Schedule:

• PM Shift: 3:00 PM – 11:00 PM

What We Offer:

• Competitive pay

• Training and career growth opportunities

• Supportive and team-oriented work environment