Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.
Responsibilities:
• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.
• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.
• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.
• Provide support within Windows environments, including configuration and maintenance tasks.
• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.
• Collaborate with team members to ensure seamless communication and support across departments.
• Offer guidance and training to users on Google Apps and other software tools.
• Maintain accurate records of issues, solutions, and user interactions for future reference.
• Conduct periodic checks and updates on systems to prevent recurring issues.
• Support hardware setup and connectivity for desktops and related equipment.• Strong knowledge of Active Directory and Windows 10.
• Proficiency in basic troubleshooting techniques for software and hardware.
• Familiarity with Google Suite and Google Apps.
• Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI.
• Ability to manage service desk tickets and prioritize tasks effectively.
• Solid understanding of Windows environments and system configuration.
• Excellent communication skills to assist users and collaborate with team members.
• Ability to document technical issues and solutions accurately.