Job Description
Job DescriptionHVAC/Electrical Service ManagerCharlotte, NC
$120,000.00 - $150,000.00Bonus: Based on service project performance & Customer Satisfaction Relocation OfferedFull-Time PositionCompany TruckBenefits:
- 401K matching
- Health Insurance (free plan for individual employee)
- Dental Insurance
- Vision Insurance
- Life Insurance: $20,000.00 (after 6 months)
- Paid Time Off
- Parental Leave
- Referral Program
- Employee Discount
- Relocation Assistance
Overview: We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service-based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC/electrical service projects, including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events, while ensuring they meet quality standards, budget expectations, and established timelines. • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements. • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion. • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities. • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns. • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites.
Qualifications • Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service-based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred