Job Description
Job Description
Thank you for your interest in the Cabana Butler Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Cabana Butler Server plays a key role in delivering an elevated, personalized poolside experience for guests in our premium cabana areas. This dynamic position combines attentive food and beverage service with exceptional guest care, creating memorable moments in a luxury resort setting. Whether offering bottle service, recommending signature drinks, or coordinating dining reservations, this team member ensures that each cabana guest feels valued, pampered, and immersed in a five-star resort experience.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a similar role in hospitality or food and beverage service preferred.
• Knowledge of cocktails, wines, and food service techniques is a plus.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Has the ability to maintain strong attention to detail, ensuring each cabana is perfectly set with clean linens, stocked amenities, and a visually appealing presentation.
• Can deliver exceptional guest service by responding promptly, courteously, and professionally to guest needs, preferences, and special requests in a luxury poolside setting.
• Has the ability to work collaboratively with bar staff, pool attendants, and fellow team members to ensure smooth and coordinated operations.
• Can manage time effectively and prioritize tasks to provide seamless service during high-volume periods or while attending to multiple VIP cabanas.
• Has the ability to work a flexible schedule, including weekends, holidays, and peak resort hours, to align with business and guest needs.
• Has the ability to communicate clearly, confidently, and professionally with guests and team members to foster a warm and engaging environment.
• Can maintain a positive attitude and composure while working in a fast-paced, high-demand luxury resort setting.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.