QA Specialist

Job Description

Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Quality Assurance (QA) Specialist in DC!

The Quality Assurance (QA) Specialist plays an important role in supporting the quality, execution, and food safety standards of commissary and store production. This position ensures all commissary goods meet CYM’s quality and food safety expectations and are produced efficiently, while supporting the QA Manager and Commissary Managers in maintaining standards across operations.

This role works hands-on within the commissary to verify adherence to recipes, ensure consistency in product quality, and maintain a clean and safe food production environment. Based at our DC Commissary, this position collaborates closely with commissary managers, pastry supervisors, and the Food & Beverage team to uphold quality standards and implement key FSQA processes.

Core Values & Expectations:

• Vibrant – Abundantly happy, fun, passionate, playful, and kind
• Integrity – Promotes individuality and respect, Considerate of the brand as they seek to evolve it
• Belonging – Encourages teamwork and promotes an environment of succeeding together
• Energy – Leads with enthusiasm, positivity, encouragement, and confidence
• Seizing The Moment– Takes initiative to grow and improve the business with communication and tools that spread the knowledge

Your core responsibilities will be:

• Participate in all quality aspects of bagel, pastry, and prep item production, including preparation, baking, and finishing, to ensure consistent quality and adherence to CYM standards.
• Verify proper mixing, proofing, baking, cooking, and finishing techniques to achieve optimal product results.
• Perform regular quality checks on commissary goods for taste, texture, and appearance.
• Maintain and monitor food safety and sanitation procedures to ensure compliance with health and safety regulations.
• Support monitoring of and responding to Food Safety and Quality standards in shops and provide feedback to the QA Manager and Operations Team.
• Record and report QA and food safety trends, assisting in identifying and implementing corrective actions.
• Maintain strict food safety practices to ensure all food items are delivered and handled correctly to the shops in compliance with regulatory and company standards.
• Contribute to process improvements that enhance productivity, consistency, and quality.
• Assist with supplier and externally sourced product reviews as needed.
• Maintain a working knowledge of all shifts in the DC commissary to provide coverage support when necessary.
• Promote a positive, collaborative work environment and support team communication and development.
• Are comfortable working early mornings, occasional overnights, weekends, and holidays as needed to meet production schedules.
• Communicate effectively and collaborate well with cross-functional teams.
• Exhibit curiosity and a desire to learn and continuously improve in your role.
• Believe in a hands-on leadership style and lead by example.
• Hold a ServSafe Manager’s Certification (or equivalent Food Safety Certification).
• Have a genuine passion for baking and dedication to producing high-quality products.

You’ll be a great addition to the CYM team if you:

• Have at least 2 years of experience in a commercial baking environment, with strong knowledge of bagel and pastry production and baking techniques.
• Understand food safety and sanitation regulations and are committed to maintaining a clean, safe work environment.
• Are familiar with HACCP, Food Safety practices, GMPs, allergens, and cold-chain best practices.
• Demonstrate excellent organizational and time-management skills and can oversee multiple projects and production lines.
• Can read and execute recipes, batch sheets, and production plans in English and/or Spanish.
• Are proficient using digital scales, thermometers, and other basic production equipment, as well as general computer software.
• Possess strong leadership skills with the ability to motivate a diverse team in a fast-paced environment.

Additional Requirements:

• Ability to lift, carry, push and pull up to 50 pounds
• Ability to work in varying environments (hot kitchen areas, cold preparation rooms, walk-ins, & freezer)
• Able to squat, bend, stoop, push, pull and reach
• Ability to stand and walk for prolonged periods, and complete repetitive tasks
• Ability to have flexibility in schedule & work holidays and weekends.
• Ability to multi-task, problem solve and maintain composure in a fast paced environment.
• Ability to read, write and effectively communicate

You’ll love working at CYM because:

• Competitive salary: $60,000 with 10% quarterly bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
• Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members

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