Job Description
Job DescriptionCompany Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa U.S.A. Inc., a Visa Inc. company, needs a Consultant, Technical Solutions (multiple openings) in Highlands Ranch, CO to
- Support clients using Visa Digital products and services, including merchants, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.
- Responsible for providing technical support to a client through the integration of the Visa Digital products and offering post launch escalation technical support to all live merchants and partners.
- Handle escalated support requests, working with other teams inside and outside the Client Support Services organization.
- Responsible for acting as a subject matter expert, training and mentoring new team members in the organization.
- Position reports to the Highlands Ranch, Colorado office and may allow for partial telecommuting.
Qualifications
Basic Qualifications:
- Employer will accept a Master's degree in Computer Science, Engineering, Information Systems, or related field and 2 years of experience in the job offered or in a related technical occupation.
- Alternatively, employer will accept a Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, followed by 5 years of progressive, postbaccalaureate experience in the job offered or in a related technical occupation.
- Position requires experience in the following skills:
- Customer relationship management;
- Working with e-commerce platforms, transaction processing and payment service providers (gateways);
- Resolution management and follow up;
- Web-based software development technologies: Java, HTML, XML, JSON, and REST APIs; and SQL;
- Implementation and Post-Production support;
- Delivering consultative technical support and driving technical escalations for strategic customer base, including troubleshooting and resolution, through debugging sessions with the clients;
- Developing strategic partnership with key accounts base and maintaining internal stakeholder relationships to ensure the integrations are functioning optimally, following industry best practices; and
- Project management and cross-functional collaboration.
Additional Information
Worksite: Highlands Ranch, CO
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Travel Requirements: This position does not require travel.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $130811.00 USD to $169400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSA/HSA, Life Insurance, Paid Time off and Wellness Programs.