Job Description
Job Description
New Patient Coordinator
Clinic hiring for new patient coordinator.
Schedule: Mon-Fri 8:30am-5pm
Salary: $45,500 - $54,400 depending on experience
Responsibilities
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Guide patient through the appointment process, including expectations of the first appointment.
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Coordinate/obtain clinical documentation prior to the first visit, including medical records, pathology slides, and/or radiology films.
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Consult with physicians, as appropriate, to determine urgency of first appointment.
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Run daily list of new patients in Epic.
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Prepare, review, and obtain consents for new patients.
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Complete new patient check-in
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Manage multiple EMRs and maintain knowledge of how to navigate all platforms to ensure appropriate insurance, demographic information, and records are available.
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Report all newly booked, rescheduled, and cancelled new patient appointments to the network program nurse for new patient intake.
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Work directly with identified self-pay and high financial risk new patients or directed established patients to obtain any additional demographic and financial information needed.
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Utilize real-time automated tools for insurance verification, eligibility, and benefits information - may require contacting insurance carrier.
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Update insurance and demographic information for new patients and directed established patients, in Epic, as necessary.
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Accurately and courteously explain policies regarding financial assistance programs and assist patients/families in the completion of applications
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Scan insurance cards into Epic for all new patients and directed established patients.
Qualifications
- Associates degree; 2 years of equivalent experience may substitute for degree. Bachelor’s degree preferred.
- Minimum of one year of financial experience in a hospital or ambulatory setting.
- Prior hospital/physician office scheduling/billing experience.
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