Product Support Engineer

Job Description

Job Description

Key Role :::
Product Support Engineer
Sailpoint Excellent User

SAILPOINT EXPERT NEEDED

Services Now
SQL
open for relocation candidates

• Contract-to-hire
• Hybrid – 2x a week onsite
• Communication style must be good – lots of interaction with internal employees at all levels

Team,

Dave and I had a great meeting yesterday with a higher up(Managing Director) at SEI on the Infrastructure side and we were enlightened that they currently have a SailPoint role open. We thought we were going to have an opportunity to deliver while we are still working through vendor approval with TA but after conferring with her colleague that is overseeing the hiring for it -turns out that they have 2 good candidates nearing final stages. Does anyone have any good SailPoint talent local to SEI in Oaks, PA (hybrid schedule) to A) prove that we can deliver exceptional talent, and B) maybe wedge a foot in the process door with a good candidate? Please show me. Again-this for candidate marketing right now...we are not an active vendor but we feel a very important opening to try and show here.

****They need a candidate that can help them make full use of the application, do scripting and develop.

As a Product Support Engineer II, you will be a member of the Technology Hub Services team, and will work with project managers, business teams, Technology Risk, and developers to engineer and streamline processes to collect and validate technology asset data across the enterprise. You will support the creation and maintenance of OneTrust workflows to facilitate intuitive data capture and exception and approvals administration.

What you will do:

• Analyze and implement controls for Managing IT asset inventory
• Research, critically assess and document processing activities related to obtaining and managing data for the CMDB
• Design, build, administer reports and queries utilizing PowerBI and SQL.
• Identify, troubleshoot and work with system vendor to remediate application and integration issues
• Build and maintain documentation, user guides and best practices for downstream audience and team cross-training
• Oversight of test case creation, management and execution
• Documentation and review of business requirements for new development items
• Manage implementation activities such as product releases, and product upgrades
• Assist in technical problem resolution and application support
• Participate on cross-functional teams to support business strategy
• Work with SPTC to gather business requirements for new development items
• Help prioritize development work and tasks
• Facilitate communication between development and business
• Work collaboratively and effectively with internal and external subject matter experts (SMEs), as well as stakeholders across the enterprise, including application teams, development, and risk colleagues.
• Support the Technology team in auxiliary discussions with SMEs, clarifying goals in data aggregation, exception processing, and improvement objectives.
• Supporting technical staff in the creation, amendment and/or refinement of their business processes to capture and maintain identity access data.

What we need from you:

• BA/BS degree in Computer Information Systems, Information Technology or equivalent work experience
• A minimum of 5 years prior work experience working in a production support or infrastructure support environment
• Knowledge of ITIL processes (incident and change management)

• Demonstrated ability to produce standardized process mapping
• Results oriented team player with experience building, deploying and managing a data privacy program in a global enterprise.
• Proven knowledge and understanding of common project management skills (i.e., Agile, PPM and / or Prince II).
• Familiarity with data analysis and ETL (Extract, Transform and Load)
• Experience with data management via Excel, SQL, Power BI etc
• Understanding of data integrations via APIs and REST endpoints
• Experience implementing third party systems and working with vendor
• Proficiency in Microsoft Office tools

What we would like from you:

• A Strong meeting and large group facilitation skills able to manage multi-disciplined workshops.
• Service Now and/or asset management experience
• Excellent organizational skills
• A team player and self-starter
• A quick, adept learner able to understand readily the demands of a fast-paced, ever changing, get-it-done business services environment
• Demonstrated ability as a self-starter with ability to prioritize and multitask in high-pressure situations with tight deadlines
• Strong writing and communication skills
• Exceptional interpersonal skills, including strong ability to collaborate and influence people at various levels throughout the organization while continuing to work independently to meet project requirements with minimal supervision
• Ability to maintain confidentiality and data accuracy when handling sensitive information.

Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more