Help Desk Support

Job Description

Job Description

What we need

Symbotic is currently seeking a talented **Automation System Operator **who would be responsible for monitoring the operation of our automated material handling system, while coordinating on-site troubleshooting efforts and escalating complex issues to internal subject matter experts.

What we do

The system operator is part of the site operations team, which is part of the Customer Operations organization. The Customer Operations organization is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellenceby engaging and partnering with our onsite customers to drive best-in-class quality, safetyand system performance.

Whatyou’lldo

• Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.

• Monitor system performance and availability of both personnel and automated robotic vehicles.

• Work withcustomerto schedule and produce orders and receive inventory.

• Troubleshoot system stoppages and determine best course of action to maintain system up-time.

• Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team.

• Operate system via custom GUI. Ensure safe and proper operation of system.

• Plan daily activities and coordinate system maintenance with maintenance personnel and Automation Manager based upon daily needs of warehouse operations.

• Maintain accurate logs of major events. Become the on-site software expert with an excellent understanding of system interrelations and consequences.

• Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel.

• Assistand train other automation team operators in troubleshooting and repairs of any equipment asrequired, consistent with level of experience and training.

• Communicate with tier support to drive system production.

• Other duties as assigned by leadership.

Whatyou’llneed

• Minimum of 3 years in a computer or automation environment desired.

• Ability to direct and guide employees daily standard work.

• Effective detail-oriented communicator.

• A desire to learn new equipment andassistteam members as needed.

• Takes critical feedback and recognition positively.

• Ability tomulti-taskand perform multiple job functions at once.

• A high sense of urgency.

• Must be literate, written and verbal, in English Language.

OurEnvironment

• There will be steep stairs to climb into the structure.

• You will regularly be near railings that are high off the ground.

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105&degree; to 32&degree; Fahrenheit.

• If the site location isinconstruction, you willbe requiredto wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).

• Frequent ability tosafely and efficiently lift items weighingup to 50lbs and move items weighing up to 80lbs.

• Stand/walk for up to 10-12 hours and isfrequentlyrequiredto walk and reach with hands and arms.

• The employeeis routinely required towork at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Mustcomply withall safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.