VA Contract Specialist (Sales), Government Programs

Job Description

Job Description

Department: Sales
Reports To: National Sales Manager
FLSA Status: Non-Exempt

Position Summary

The VA Contract Specialist, Government Programs is a sales-focused position responsible for developing, managing, and growing the Company's VA and government contract business within the mobility industry.

This position builds and maintains relationships with VA procurement officers, contracting contacts, veterans, caregivers, healthcare professionals, and internal managers to position the Company as a trusted provider of stairlifts and mobility solutions.

The role requires regular travel to VA facilities, procurement offices, and other government locations to establish relationships, build trust, understand local needs, identify opportunities, and pursue business currently served by existing providers.

In addition to business development and sales responsibilities, the Specialist supports the VA procurement and contract lifecycle by coordinating documentation, authorizations, purchase orders, internal follow-up, service delivery, billing support, and contract closeout.

Essential Functions

VA & Government Contract Sales

• Develop, grow, and support the Company's VA and government contract business within assigned territories or markets.
• Serve as a knowledgeable sales resource regarding VA procurement, government contract processes, purchase order workflows, authorizations, documentation requirements, and competitive provider dynamics.
• Identify VA and government sales opportunities for stairlifts, mobility products, accessibility services, installation, and service work.
• Review VA requests, purchase orders, approvals, statements of work, service requirements, pricing information, customer documentation, contract terms, and supporting records for accuracy, completeness, scope, and required next steps.
• Support the full sales and contract lifecycle for VA-related mobility products and services, including lead development, inquiry follow-up, quote and proposal support, authorizations, purchase order follow-up, documentation, installation coordination, billing support, and closeout.
• Maintain consistent follow-up and attention to detail to reduce delays, improve accuracy, protect contract compliance, and support timely service to veterans and other government customers.

Relationship Management

• Regularly travel to VA facilities, procurement offices, prosthetics departments, and other government locations to develop relationships, build trust, understand local needs, and strengthen the Company's presence in the market.
• Build and maintain strong relationships with VA procurement officers, prosthetics representatives, contracting contacts, government decision-makers, veterans, caregivers, business partners, and internal managers.
• Promote the Company's mobility solutions by effectively communicating product quality, installation capabilities, service responsiveness, customer support, and overall value proposition.
• Provide clear and timely status updates to VA contacts, veterans, caregivers, managers, and internal teams.
• Escalate concerns when timelines, service expectations, contract obligations, or customer needs may be at risk.
• Represent the Company professionally and ethically when interacting with veterans, caregivers, VA contacts, government representatives, and business partners.

Sales Coordination, Tracking & Process Support

• Partner with sales leadership, business unit managers, operations, warehouse, scheduling, installation, service, billing, and finance teams to ensure VA and government contract opportunities are pursued, tracked, fulfilled, and supported in accordance with Company standards.
• Track VA sales opportunities, relationship activity, outstanding authorizations, procurement items, purchase orders, contract requirements, service requests, installation status, pending documentation, contract-related deadlines, and billing follow-up.
• Maintain accurate records in Company systems, including VA contact information, sales activity, meeting notes, customer notes, procurement updates, contract details, purchase order information, installation status, service history, and follow-up activity.
• Assist in resolving issues involving incomplete authorizations, unclear scope, incorrect pricing, scheduling delays, installation coordination, billing questions, service concerns, customer concerns, or communication gaps that could impact sales, service delivery, or customer satisfaction.
• Support coordination among field surveyors, installers, service technicians, warehouse personnel, and internal departments to ensure work is completed according to authorization, Company standards, and contract requirements.
• Assist with sales pipeline reviews, contract reporting, audit support, management updates, process tracking, and identification of recurring issues, process gaps, workflow delays, competitive risks, or compliance concerns.
• Protect confidential veteran, caregiver, customer, contract, financial, sales, and Company information.
• Perform other related duties as assigned to meet the ongoing needs of the organization.

Required Skills & Abilities

• Working knowledge of government contract processes, VA procurement procedures, authorizations, purchase orders, and documentation requirements.
• Strong sales, relationship-building, and account-development skills, including the ability to establish trust with VA procurement officers, prosthetics departments, and government contacts.
• Excellent verbal and written communication skills, including the ability to conduct professional presentations, meetings, and follow-up communications.
• Strong organizational skills and attention to detail.
• Ability to manage and track multiple sales opportunities, contracts, authorizations, purchase orders, installations, service requests, approvals, and deadlines simultaneously.
• Ability to identify missing information, documentation issues, process gaps, contract risks, competitive risks, and compliance concerns.
• Demonstrates sound professional judgment when handling sensitive veteran, caregiver, customer, contract, financial, sales, and business information.
• Customer-focused mindset with a commitment to serving veterans and individuals with mobility needs.
• Ability to work independently while effectively collaborating with internal departments and field-based teams.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to learn and effectively use Company systems, CRM platforms, procurement portals, billing systems, and document management tools.
• Demonstrates integrity and ethical conduct and supports the Company's culture, goals, and values.

Education & Experience

• High school diploma or equivalent required.
• Associate or bachelor's degree in business administration, public administration, contract management, healthcare administration, operations, supply chain, or a related field preferred.
• Three to five years of experience in government or Veterans Affairs contracts, VA contract coordination, procurement, contract administration, business development, outside sales, account management, sales operations, healthcare administration, durable medical equipment, mobility products, home accessibility, or field service operations strongly preferred.
• Prior experience developing relationships with government contacts, procurement officers, referral sources, healthcare providers, or institutional customers strongly preferred.
• Relevant management or leadership experience preferred, particularly in sales, government contracts, account management, healthcare, mobility products, or field service operations.

Physical Requirements

• Must occasionally lift and/or move up to 10 pounds.
• Position regularly requires sitting, talking, listening, computer use, and communication by phone, email, and virtual meeting platforms.
• Position occasionally requires standing, walking, traveling, and attending in-person meetings or site visits.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment

• Noise levels in the work environment are generally moderate.
• Position may involve office, remote, travel, and customer-facing environments.
• Because the Company manufactures, sells, installs, and services stairlifts and mobility equipment, the employee may occasionally interact with warehouse, field operations, installation, and service teams.

General Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the Company.

The Company reserves the right to revise or change job duties, responsibilities, and requirements at any time, with or without notice.

\nCompany Description

Acorn Stairlifts is an international, family owned company founded in 1992 that employs thousands worldwide. The core business is the manufacture, sale and service of stairlifts.
The USA headquarters for Acorn Stairlifts is located in Orlando, Florida, along with our network of authorized dealers, and distribution centers in Florida, New Jersey, and California.
Acorn also has a major presence in Canada, the United Kingdom, Australia, Italy, South Africa and Germany, making Acorn a global leader in the stairlift industry.

Company Description

Acorn Stairlifts is an international, family owned company founded in 1992 that employs thousands worldwide. The core business is the manufacture, sale and service of stairlifts.\r\nThe USA headquarters for Acorn Stairlifts is located in Orlando, Florida, along with our network of authorized dealers, and distribution centers in Florida, New Jersey, and California.\r\nAcorn also has a major presence in Canada, the United Kingdom, Australia, Italy, South Africa and Germany, making Acorn a global leader in the stairlift industry.