Job Description
Job DescriptionRemittance SpecialistWork Location: Butte, MTPay range: $18.00 to $25.00 per hourEmployment Status: Regular Full-timeExternal candidates apply at northwesternenergy.comInternal candidates apply through iConnect. About this position:The Remittance Specialist has the responsibility of ensuring customer utility transactions are processed timely and accurately according to defined instructions. The ideal candidate is able to work as part of team and able to work in an environment where work volumes change constantly.We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunities Paid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job: Scan, print, file, sort, route, and retrieve incoming mailingsOperate machinery for mail extractionOperate machinery that images bill stubs and checks Troubleshoot, clean, and maintain machinery to function properlyAccurately apply customer payments using appropriate equipment/systems/softwareBalance cash drawer daily; make bank depositsCreate reporting and balance with bank deposits from previous day to submit to accountingAssist local offices with payment relates issuesIdentify and resolve errors and misapplied paymentsComplete daily queries and processes to ensure accurate and timely payment processingReview daily bank statements, process bank adjustments, and returned payments on customer's accountsProvide customer service/support in relation to payment issues and communicationsProcess Return MailParticipate in task rotation with other team members Work overtime including evenings and weekends when neededWork closely as part of a team to ensure efficient and effective completion of tasksThe ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirementsWork in an environment where work volumes change constantlyAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesAm I right for this job? Here's the success profile: Demonstrate and maintain a good safety recordHigh School Diploma or equivalent level of educationMinimum of two years customer care experienceProficient computer skills and knowledge of Microsoft SuiteExperience of cash handling and customer serviceExperience working with a 10 key adding deviceA valid driver's license and satisfactory driving record may be requiredGet Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)Requisition #5067Posting Dates: Septemebr 2, 2026 through September 16, 2027Department/Division: Customer CareEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: NoneWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.
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