Experienced Used Car Manager

Job Description

Job DescriptionUsed Car ManagerNational City, CA

Great Opportunity!

Experienced Used Car Manager employment opportunity with Dalton Motors

Pay: $120,000-$150,000 per year

Company Overview:

Dalton Motors is located less than 20 minutes from most areas of San Diego. Founded in 1945, Dalton Motors is a family owned and operated business with over 35 dealerships serving major manufacturers including Subaru and others. We have ongoing training for our staff, including training from the manufacturer, new product on-line training, and job specific training by our in-house trainer. Our dealership runs smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been here for twenty years or more.

Position Summary:

The Used Car Manager supports the Used Cars operation by overseeing the trade in, reconditioning and selling process of all aspects of used vehicles.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Work closely with the Pre-owned Platform coordinator.
• Facilitate new vehicle sales by enabling customers to trade their current vehicles
• Offer an appropriate purchase alternative for customers who prefer to purchase a Certified Used Vehicle or other used vehicle from one of the Dalton Corporation Dealerships, or who cannot afford a new vehicle purchase or lease
• Attract customers to the dealership through effective and appropriate advertising and merchandising of quality Certified Used Vehicles from one of the Dalton Corporation Dealerships and other used vehicles
• Provide an outlet for the sale of used or off-lease Dalton Corporation vehicles traded or returned to the dealership
• Acquire used vehicles for the dealership that reflect market demand, dealership goals and the Dalton Corporation image
• Manage the reconditioning, wholesaling and inventory of used vehicles
• Price used vehicles based on market conditions and dealership goals
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Ensure that factory certification standards are maintained and also inventory is updated and finalized.
• Run Sales / Trade report daily to maximize the efficiency of the used car department and make recommendations on how to improve the sales department.
• Review the decisions from the pre-owned platform coordinator on body and cosmetic work and redirect when needed
• Drive used cars, as needed to properly access the vehicle condition for trade ins and make recommendations for reconciliation.
• Clear any used car trades with the Finance Director, prep vehicle for reconditioning; meet with Finance Director on any pending used car DMV deals.
• Oversee the process to certify inventory.
• Unwind any Dalton Corporation certified units and re-certify them.
• RDR all sold Dalton Corporation inventory, post warranty on all incoming inventory (Bline, Century, Value, etc., create an inventory file, create jackets with Carfax, buyers’ guides, and service R.O.’s, email Xcite a list of all incoming inventory to create window stickers, run KSR, NVITUS, Carfax, Auto Check on used car inventory, as a back up to the Pre-Owned Platform Manager.
• Use Axcessa to check wholesale accounting receivables, and title tracking.
• Oversee the private party purchases, ground lease returns process and purchasing of lease returns, private party vehicles, rental units.
• Lead the auction process for wholesale vehicles, including overseeing the sale of wholesale vehicles to all auctions.
• Effectively use the computerized inventory control system, keeping it current and meeting net profit goals.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Deal with escalated customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• May perform other duties as assigned by ownership, upper management and/or immediate supervisor.

Supervisory Responsibilities:

• Oversee the daily workflow of the department.

Minimum Qualifications(Knowledge,Skills,and Abilities):

Experience, Education, or Skills Required:

• Must have minimum 5 years’ Used vehicle experience in a Franchise setting including and experience including:
  • DMV experience relating to trade’s knowledge of DMV rules.
  • Buying and selling pre-owned vehicles
  • Knowledge of cosmetic’s/bodyshop vehicles needing fixes.
  • Ability to determine work needed to resale vehicle.
  • Experience with Auctions
• Strong organizational and interpersonal skills; and ability to work in team environment.
• Ability to multitask and prioritize effectively.
• Possess the energy and drive to accomplish goals, meet deadlines and find solutions.
• Strong written and oral communication skills. Must have the ability to compose clear and concise correspondence regarding the relevant subject matter.
• Proficiency in MS Word and Excel and DMS software experience.
• Valid driver’s license and safe driving record.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the function. While performing the duties of this position, the employee is required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Dalton Motors Benefits:

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Employee vehicle purchase program
• Advancement opportunities

At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.