Job Description
Job Description
Location: The Lawrence House
In-office Requirement: Sunday – Thursday | 40 hours/week
Schedule:
- Sunday: 8:00 AM – 4:00 PM
- Monday – Thursday: 4:00 PM – 12:00 AM
Compensation: $19 – $21/hr
Employment Type: Full-time, Hourly
About FLATS
FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected”, with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.
About the Role
FLATS, a Proper company, is seeking a customer-focused Concierge to provide front desk coverage and support daily operations at our residential community.
In this role, you’ll serve as the first point of contact for residents and guests, ensuring a welcoming, secure, and well-maintained environment. You will assist with resident needs, monitor building activity, and help maintain the overall appearance and functionality of common areas.
This full-time, on-site position is ideal for someone with strong customer service skills, and experience in concierge, hospitality, or similar front-facing roles is a plus.
What You’ll Do
- Welcome residents and guests — be the friendly, reliable face of the building
- Manage guest access and monitor lobby activity to maintain a secure environment
- Assist residents with questions, requests, and day-to-day needs
- Keep the lobby and common areas clean, organized, and presentable
- Conduct routine walkthroughs to ensure everything is in order
- Handle packages and organize deliveries efficiently
- Monitor cameras and building access points
- Complete opening/closing procedures and communicate important updates
Requirements
What We’re Looking For
- Customer service experience (required)
- Concierge, front desk, or hospitality experience (strong plus)
- Someone reliable — shows up on time and takes ownership of their shift
- Comfortable working independently and making judgment calls when needed
- Friendly, professional, and calm under pressure
- Detail-oriented — notices when something is off and takes action
Benefits
Compensation & Benefits
- Pay: $19 – $21 per hour
- Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO)
FLATS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.