Job Description
Job Description
A Day in the Life
As the IT Technician, you coordinate with our offsite IT contractor and provide onsite IT support for Garden. Your responsibilities include answering general support requests, as well as processing invoices related to our IT and phone services. This part-time (20 hours per week), non-exempt position reports to the Facilities Manager. You are extremely reliable, responsive, and organized. This position is 100% onsite.
What You’ll Do
- Maintain essential IT operations in coordination with our IT contractor, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Help manage inventory of computers and laptops including setup of new users, and proper wiping and disposal of old machines
- Install and configure workstation software, hardware, printers, and phones
- Assist the Facilities team to set up new workstations, including installing and terminating custom lengths of data line as needed in a neat and tidy manner
- Ensure that all workspaces have the required hardware and infrastructure to function efficiently, and help troubleshoot and implement solutions as needed
- Research and procure replacement hardware as needed, with approval from Budget Manager
- Install, configure, and support operational hardware including cameras, pedestrian counters, security gates, etc.
- Train employees, as needed, in using software and hardware
- Respond promptly to requests for assistance from staff experiencing hardware and software failure
- Research, recommend, and implement plug-ins and other solutions for company software that can help streamline operations
- Manage and maintain organization of unused hardware and cabling, and properly dispose of e-waste
- Assist with processing invoices and other IT-related charges through accounts payable software
- Other Facilities and campus maintenance duties, as time permits
You Must Be Able To
- Support various production applications and Microsoft-based software
- Analyze complex problems and develop effective solutions
- Work well with coworkers, cooperate in a team environment, and maintain professional interactions with Garden staff, visitors and volunteers
- Work weekend shifts, as required
- Manage time and work under pressure to meet deadlines and priorities
- Undertake strenuous physical work including the ability to stand/walk for extended periods of time, lift and carry 75 lbs., bend, squat, and walk the SBBG trails
You Will Definitely Need
- Proficiency in computer hardware troubleshooting and repair
- Familiarity with Microsoft Exchange and Office 365
- Experience in systems management, network management, and IT troubleshooting
- Familiarity with software deployment and patch management
- Strong communication skills to effectively interact with users at all levels
- Excellent organizational skills and great attention to detail
It Would Be Nice if You Had
- Helpdesk experience
- An associate’s degree, preferably in computer science or equivalent certification
- One (1) year of front-facing customer and technical support experience
More About Us
The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to noise, extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure.
Disclaimer
The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.