Job Description
Job DescriptionDescription:
ob description:
Job Overview
As a critical member of the Design Studio Client Services team, the Special Services Concierge assists our elite level clients with product selection, questions and specific requests. We look for candidates with a high level of energy, who can work independently, are self-motivating and thrive in a fast-paced, creative environment that provides support, resources, and rewards for excellence and achievement.
Responsibilities
- Utilize Customer Relationship Management process to create custom presentations for special events, VIP and corporate clients during telephone calls, ranging from gift items to florals for small and large events
- Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely delivery
- Foster existing client relationships and drive sales by partnering with Account Executive and Design teams to ensure that execution exceeds client expectations
- Identify and grow leads for future sales opportunities from client calls and communicate to other departments as appropriate
- Responsible for follow-up inquiries to clients to confirm 100% satisfaction
Candidate Attributes
- Previous sales experience is required; experience in retail, hospitality, event planning or catering is preferred
- Exemplary verbal communication and interpersonal skills, with a high level of enthusiasm and self-motivation
- Ability to work independently, listen attentively and respond effectively to concerns
- Demonstrated ability to exceed established goals and anticipate client needs, combined with exceptional follow-through skills
- Proficiency in Microsoft Office applications is required
- Previous professional or personal experience in floriculture, horticulture, and/or design is a plus but not required
Other
- Flexible work schedule required to meet business needs, including weekend availability
- Peak business periods will require extended work days and work weeks
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have any high end hospitality sales experience?
Ability to Commute:
- Boston, MA 02118 (Preferred)
Ability to Relocate:
- Boston, MA 02118: Relocate before starting work (Preferred)
Work Location: In person
Requirements: