Job Description
Job Description
About Us
Impact Healthcare is committed to creating an environment that acts as a magnet for the most collaborative, unselfish, and team-oriented people. Impact Healthcare currently provides Home Healthcare and end-of-life Hospice Care to 1,500 patients throughout CA, UT, AZ, and OR. With 12 Medicare Certified agencies, 14 locations, and a great support team, Impact Healthcare is positioned with the strength of a large organization, but the heart of a small one. We believe in finding, enjoying, and achieving a better way as we strive every day to be the provider of choice in the communities we serve.
JOB SUMMARY
This is an entry-level IT position. The mission of this IT Specialist is to improve the team member experience by ensuring smooth on/offboarding, device management, and Tier 1 support ticket resolution.
SCHEDULE
This is a full-time position, working Monday-Friday with availability until 6pm. You’ll be based out of our Lehi, Utah office. A hybrid office schedule is utilized after the training period, with remote work from home being based on performance. Some on-call time expected with additional stipend pay.
RESPONSIBILITIES
- Installing new software and hardware components
- Protects the confidentiality of information contained within the information systems through effective user controls, system auditing, and information systems operations
- Protects organization assets and ensures proper utilization of organization resources by securing software and hardware from unauthorized use and theft
- Manage help desk ticket queue and complete requests, primarily focused on on/offboarding
- Help with other miscellaneous IT items as directed
- Maintain current inventory database and order new equipment as needed
- Educate coworkers on tools as needed
- Resolve all tier 1 issues coworkers have with their IT systems and software
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
QUALIFICATIONS
- High school diploma or equivalent
- Strong analytical, diagnostic, and problem-solving skills
- Exceptional communication skills, written and oral
- Must be detail oriented and extremely organized
Why Work With Us?
Impact Healthcare offers competitive compensation and benefits, including:
- Medical, dental, and vision insurance
- 401k
- PTO
- Opportunity for growth
- Great work-life balance
- Supportive and appreciative team dynamics
At Impact, you can expect a great team environment with an engaged, supportive, and personable management team. We believe in caring for both our team and our patients and have a profound understanding of the value in both. We are committed to being the employer and provider of choice in the areas we service.