Front Desk Agent

Job Description

Job DescriptionThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Compensation:

$16 - $17.50 hourly

Responsibilities:

• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations over the telephone, through emails and in person, including groups
• Provide guests with information about hotel amenities, dining, and travel directions.

Qualifications:

• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!