Job Description
Job DescriptionAbout the Role
Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative (CSR) to join their collaborative and growth-oriented team. This role is central to delivering exceptional client service while supporting senior advisers and internal operations.
Key Responsibilities
Client Support & Engagement
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Serve as a primary point of contact for clients via phone and in person
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Process new account applications and service requests with accuracy and efficiency
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Research and resolve client account inquiries
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Proactively engage clients through thoughtful outreach and relationship-building initiatives
Adviser & Operational Support
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Coordinate and schedule adviser meetings and appointments
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Prepare financial planning documents and client meeting materials
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Maintain and update CRM systems (Redtail)
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Utilize industry platforms such as Albridge, FI360, and NaviPlan
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Collaborate with compliance, operations, and external custodians (including Pershing) to support account management
Team & Administrative Support
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Answer phones, greet clients, and manage general administrative duties
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Assist with planning and logistics for team events
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Contribute ideas to enhance client service and internal processes
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Perform additional duties as assigned
RequirementsQualifications
Required:
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Minimum 3 years of experience in a Client Service Representative role or similar position
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Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint)
Preferred:
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Active Series 7 and 63 licenses
Skills & Attributes:
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Exceptional organizational and communication skills
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High attention to detail and commitment to accuracy
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Ability to manage projects independently and follow through
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Professional demeanor and presentation
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Strong sense of ownership and responsibility
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Commitment to confidentiality
Benefits
Benefits: Comprehensive medical, dental, and vision coverage; 401(k); short- and long-term disability; life insurance
This is an excellent opportunity to contribute meaningfully within a client-focused financial services environment that values professionalism, collaboration, and growth.