Job Description
Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Front Desk Clerk to join our team at King 583 Resort in Charleston! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Why do Team Members Like Working for us:
- Day 1 medical, dental and vision benefit
- Recognition Programs and Rewards
- Discounted resort rates worldwide!
- 401(k) program with company match.
- Paid Sick Days
- Employee stock program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Schedule Details:
We currently seeking a candidate who can work 7:00AM - 3:00PM and 3:00PM - 11:00PM.
Responsibilities Include:
•Input information into the computerized reservations’ system to update and maintain records.
•Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
•Generate invoices and collects monies due through the rental program and through merchandise sales. As well as maintain the safety deposit boxes.
•Receive housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
•Prepare and consistently restocks the front desk with supplies including preparing arrival packets.
•Provide information on area attractions and resort amenities.
Qualifications:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
•High School Diploma or equivalent experience
•6 months to a year of Front Desk or Customer Service experience
•Professional office experience with strong written and verbal communication
•A courteous, professional demeanor and presentation need to prevail when handling upset guests and difficult situations.
•Ability to prioritize responsibilities and prioritize duties to meet interpersonal targets and demands.