Job Description
Job Description
Job Summary:
We are seeking a highly motivated and technically skilled Onsite Desktop & Laptop Support Technician to provide hands-on IT support for end users at the client location. The ideal candidate will have strong knowledge of Windows operating systems, desktop/laptop hardware, and standard business software, and must be able to provide courteous, efficient, and timely technical support in a corporate environment.
The role requires travel to two nearby locations: Pleasanton, CA and San Francisco (SFO), both within approximately a one-hour driving radius.
Key Responsibilities:
- Provide onsite Level 2 technical support for Windows-based desktops and laptops
- Perform hardware diagnostics, repairs, upgrades, and replacement of system components
- Troubleshoot and resolve issues related to:
- Operating system (primarily Windows 10/11) and MacOS
- Microsoft Office 365 Suite
- Network connectivity (wired and wireless)
- Printers, scanners, and peripheral devices
- Endpoint protection and security tools
- Install, configure, and maintain software applications and system updates
- Manage desktop imaging and re-imaging process using tools like MDT/SCCM
- Provide support for user onboarding and offboarding, including account setup, access provisioning, and asset management
- Maintain and update IT inventory of devices, accessories, and licenses
- Escalate unresolved issues to higher-level support or vendors as appropriate
- Follow company IT policies, procedures, and documentation standards
- Provide support for AV equipment and conference room setups as needed
- The role requires travel to two nearby locations: Pleasanton, CA and San Francisco (SFO), both within approximately a one-hour driving radius.
- Any additional IT work as assigned by the manager or client
Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.